Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Additional fees due to metrics crippling me
HiI've started selling all my mountain bike gear about a year ago casually as a private seller and as it started selling so well I decided to do it full time and even gave up my day job at the end of the summer when Ebay insisted a become a business ...
Resolved! Withdraw item
With a Buy Now item that I now wish to withdraw, can I justgo ahead or must i wait until the Time Left date expires? JonM
Resolved! Non paying buyer - how does this work with 80% FVF promotion?
Hi all, I had something listed that sold but the buyer has not paid. It was listed on an 80% FVF promotion and I am unsure if the item being relisted will also qualify for this promotion? I'm guessing not but I could not find anything that answers th...
Resolved! Which courier to use to send a large expensive art?
Hi, i hope you are all well.I am selling (from another account) an oil paiting in a frame.Size - about 30 x 19inch so it's quite big. Seen identical items being sold around £120-£150.I haven't sold anything this big (size, price) so I would like to u...
Do ebay still remove negative feedback if the buyer's complaint is stated in the description?
Long story short - sold a video game with a broken box. The broken box was clearly stated in the description. Received message from buyer complaining.....because the box is broken. I sent them a polite message back explaining that I had said this in ...
Resolved! Buyer received item broken but they are in Australia and deliver address was Uk
Hi looking for some advice please.I sold a mug a few weeks ago, despatched to a business address in UK and marked as received.Today I received a message from the buyer saying the mug was broken and they are in Australia- what is the process if the bu...
ECP number not provided
Any sellers had an occurence of an ECP number not being generated when a buyer has chosen click and collect as their delivery option?Usually the ECP number is included in the 'post to' details of the buyer's Invoice/Packing slip.The only thing I can ...
Lost item
Hi. Could someone help and advise please. My eBay order was delivered and signed for but I was not home. The signature is not mine and the picture is the postman holding it in front of the door. I can't find it anywhere and I have no safe space on th...
If I sell collectibles from my collection and buy more with the money am I still liable for tax?
Hi eBay community peeps. My collection is constantly evolving. I buy something, then I see something else I love and buy that but I have to sell other things to make space. Some things I do buy when I see them cheap for my collection so when I sell i...
Re-listing fees
Can someone please explain to me why the seller has to pay the relisting fees if a buyer cancels or fails to pay for an item. Thankyou.
Caught out - AGAIN - by Ebay's Postage options.
Just wondering if anyone else has been caught out by the wording when buying Postage Labels through Ebay ?. On automatic pilot I selected the right weight 100g - 250g, I then selected "Padded Envelope" as what I was sending was in a padded envelope. ...
Buyer scam loophole
I've just sold an item, to which it was delivered and proof of delivery provided. The item delivery image was as how I posted it. Buyer then raises a refund claim providing an image of the opened package with a cheap t-shirt inside, claiming I sent t...
eBay giving inaccurate expected delivery dates
I don't know how long eBay have been doing this as I haven't looked at the situation carefully in the past. However, I noticed a buyer had been given a most unrealistic expected delivery date to-day & looked at the details. It would appear that calcu...
Resolved! False Advertising and Outside UK post Ebay supports BUT strangle true UK sellers
1) False, Misleading item search.The item comes up cheapest UNTIL you get to the site and find the only item at that price is usb lead not the item in the title.2) The seller claims UK post - Marks as despatched on paymentBUT then holds payment 5 day...
Resolved! Buyers not leaving feedback
Hi guys, I'm pretty new to eBay. I've sold a few items now. I've made sure buyers get the item safely packaged, quickly ( usually dispatched same day if possible ) and fully tracked.. The first couple of sale, I got great Feedback. But my next few sa...
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