Long story short - sold a video game with a broken box. The broken box was clearly stated in the description. Received message from buyer complaining.....because the box is broken. I sent them a polite message back explaining that I had said this in the listing, but received a barrage of abuse in return as the buyer believes it was broken in the post (even though it was already broken, as stated)
Now wondering what I should do here. I feel like I'm in the right so should stick to my guns. In the past you could call CS who would look at it and get feedback removed, but I understand that now its an online system and a "specialised team" who you cant actually speak to on the phone. So do ebay still remove feedback if the complaint is in the description?
