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lucy29linda
Community Member
Posts: 1
Registered: ‎27-09-2007

So many non payers

I have been selling on Ebay for 8 years and have never really had an issue with non payers until the past 6 months. I have had so many and they waste so much time. Are other sellers finding this and what can I do apart from reporting them as this doesn't seem to do anything?

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verachion
Community Member
Posts: 6
Registered: ‎15-07-2005

Re: So many non payers

in reply to lucy29linda

You can't do anything at all. Don't waste your energy, relist and move on. I used to get upset about it but why bother. There are others out there that will buy your items. Many people are turning to more places that are more communal to sell items on the net.

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polyhedric
Community Member
Posts: 9,506
Registered: ‎27-03-2007

Re: So many non payers

in reply to lucy29linda

ALWAYS report them otherwise you are just letting them get away with it time and time again.


 


Make sure that you have your Buyer Blocks set right and they won't be able to bid


 


As for this POSITIVE feedback you left for a buyer


 


NON PAYER - CANNOT LEAVE NEGATIVE FEEDBACK


 


You have signified that you found not being paid, "a Positive experience" and have simply aided and abetted the buyer. You have done other sellers no favours either


 


The buyer could get that removed and YOU would be the one to get a strike.


 


That has been the rule for over 5 years now so you should know better


 


As for verachions advice not to waste your time - what a load of tosh.

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officer-and-a-gentleman
Community Member
Posts: 573
Registered: ‎09-08-2009

Re: So many non payers

in reply to lucy29linda



ALWAYS report them otherwise you are just letting them get away with it time and time again.


 


Make sure that you have your Buyer Blocks set right and they won't be able to bid


 


As for this POSITIVE feedback you left for a buyer


 


NON PAYER - CANNOT LEAVE NEGATIVE FEEDBACK


 


You have signified that you found not being paid, "a Positive experience" and have simply aided and abetted the buyer. You have done other sellers no favours either


 


The buyer could get that removed and YOU would be the one to get a strike.


 


That has been the rule for over 5 years now so you should know better


 


As for verachions advice not to waste your time - what a load of tosh.



 


Totally agree :-).

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plpmr
Community Member
Posts: 3,296
Registered: ‎26-01-2009

Re: So many non payers

in reply to lucy29linda

Learn and follow the rules as it's not correct that


 


"You can't do anything at all. Don't waste your energy, relist and move on."


 


Open and close an unpaid dispute or you will pay full fees every time. 2 unpaid strikes work to stop non-payers.


 


It's a serious policy violation to leave a false positive for a buyer and you cannot accuse them of not paying - now you have handed this buyer the opportunity of damaging your account whether they pay or not.


 


If they do pay they can point out that you 'lied' in your feedback.

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towelposter
Community Member
Posts: 11,948
Registered: ‎25-01-2011

Re: So many non payers

in reply to lucy29linda


 


As for verachions advice not to waste your time - what a load of tosh.



 


Actually I think verachion's advice was spot on, not tosh.


 


What is wrong with saying:-


 


"Don't waste your energy, relist and move on."


 


Wasting energy worrying about NPBs is pointless, just follow the UPI, relist and move on is exactly the right thing to do.

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100% pure Egyptian Cotton
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polyhedric
Community Member
Posts: 9,506
Registered: ‎27-03-2007

Re: So many non payers

in reply to lucy29linda

I took thr post yo mean "Don't waste your time with Unpaid cases"


 


That's why I said it was tosh.


 


I think OAAG thought the same.

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its-just-my-opinion
Community Member
Posts: 23
Registered: ‎09-09-2011

Re: So many non payers

in reply to lucy29linda

I don't think post #1 was saying about going through the UPI process, which is exactly why the OP finds himself in the situation he is in at the mo.


 


If sellers follow through the UPI process and a non-paying buyers gets a strike and then another one, those 'buyers' will find that they will not be able to buy from an awful lot of sellers on here (if they have their blocks set right).


 


There's another thread on here saying that the UPI process does work - I'll post a link if I see it.

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its-just-my-opinion
Community Member
Posts: 23
Registered: ‎09-09-2011

Re: So many non payers

in reply to lucy29linda
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polyhedric
Community Member
Posts: 9,506
Registered: ‎27-03-2007

Re: So many non payers

in reply to lucy29linda

Yes I agree with that and there is also a thread on the Answer Centre from a lady who has 2 strikes against her. Apparently these were awarded because  "bidded by mistake" on a couple of things and then thought it would be fine to just forget about them.


 


She is complaining that, because of them, she can't bid on things.:_|


 


So yes, strikes do work.

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towelposter
Community Member
Posts: 11,948
Registered: ‎25-01-2011

Re: So many non payers

in reply to lucy29linda


I took thr post yo mean "Don't waste your time with Unpaid cases"


 


That's why I said it was tosh.


 


I think OAAG thought the same.



 


My apologies, I read it a completely different way, however having reviewed it, along with seeing more of the posts they have made I reckon that I was wrong.  They weren't advocating using the UPI process, which means that as well as not giving a NPB a strike, they obviously don't want the seller to reclaim their fees, which I find astonishing.

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100% pure Egyptian Cotton
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hatsford
Community Member
Posts: 916
Registered: ‎27-08-2004

Re: So many non payers

in reply to lucy29linda

 


Set your buyer requirements as tight as possible.


 


1) Block buyers who don't have a PayPal account


2) Block bidders and buyers who have 2 unpaid item(s) recorded on their accounts within 12 month(s)


3) Block buyers whose primary delivery address is in a location I don't post to


4) Block buyers who have 4 breach of policy report(s) within 6 month(s)


5) Block buyers who do not have a credit card on file


 


This should eliminate a few of the time wasters with bad accounts, and those who have set up new ebay accounts to get around suspensions and blocks, will have to register cards to bid.


 


You can always exempt any regulars who get caught by these if they email you.


 

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Experience is something we gain, just after we needed it
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towelposter
Community Member
Posts: 11,948
Registered: ‎25-01-2011

Re: So many non payers

in reply to lucy29linda

That is what all of the blocks should be set to by default imo.

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100% pure Egyptian Cotton
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bankhaunter
Community Member
Posts: 7,968
Registered: ‎22-10-2007

Re: So many non payers

in reply to lucy29linda

If the credit card and Paypal account requirements were blocked by default, that would effectively stop or put off a large proportion of new potential buyers, especially the need for a registered credit card.


 


There is a limit to what buyers are prepared to do before they can make a simple purchase, personally just having to think up a password before I can make a simple purchase stops me buying from many online sellers.

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hatsford
Community Member
Posts: 916
Registered: ‎27-08-2004

Re: So many non payers

in reply to lucy29linda

#13 has a good point, the tighter the blocks, while you benefit from less non-payers, you will also get less bidders overall.


 


Its all about finding the right balance as a seller, and if you're getting an unacceptable level of non-payers then tightening blocks is the best way of reducing it


 


The amount of non-payers you get depends on the type of items you sell and hence how tight you need to set the blocks.



When I sold predominantly cars, the 'credit card on file' was vital to stop the Nigerian overpayment cheque bidders, and fantasising teenagers,  whereas now I predominantly sell coins its only really necessary to block the really obviously bad buyers (that ebay really should be booting off the site)


 


I had a novelty, a welcome non-payer the beginning of May! They had bought an item for a lot less than it owed me, so I was all prepared to grit my teeth and wear the loss, but they started making excuses, and I didn't do a lot to encourage them, so they never paid. This week I've managed to sell it via a different means for over £500 more!


 

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Experience is something we gain, just after we needed it
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mumilini
Community Member
Posts: 18
Registered: ‎17-08-2011

Re: So many non payers

in reply to lucy29linda

if everyone had to have a credit card i wouldn`t have been a member since 2007 or bought 300+ items! i have never had one and never will!  tho i have been offered many by my bank!

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