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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Forum Posts

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Being spammed with 'discount' offers

Ebay now has a policy of allowing sellers to spam potential buyers with 'discount' offers. They've done this with things on the watch list for a while, but are now seemingly doing it with things which have been simply viewed and not watched. I have t...

item

I haven't received my motor bike handle bar throttle lock

Resolved! Can't verify my age with American Express

I'm trying to buy some cutlery and I got asked to verify my age by entering a credit card. I use an American Express credit card for all my ebay transactions, but I went ahead and reentered my details. It tells me 'A debit card can't be used to verif...

User avatar by • Visitor
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  • 9 replies
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Trading Standards Notification Letter

I have been advised to notify with a letter saying I am taking my purchase case to Trading Standards under the Sale of Goods Act if my case does not get resolved within the statutory 14 days. Where would I send this letter? Will it be to Ebay or to t...

Resolved! Seller using different courier after purchase went through

Hello, I bought an item with £12 DPD next day shipping but when I received the dispatch notification, they provided a royal mail tracking number instead. I assume this means they are using a different courier instead without my consent. I would like ...

User avatar by • Contributor
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  • 21 replies
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Post purchase marketing emails from seller

I recently got an email from a seller, after I bought from them on eBay, offering a future discount & with a link to their own (non eBay) shop. I didn't know that sellers could access my email address, I now understand they can, but surely it's not o...

What’s the scam?

Wife wants to resupply with oil of Olay.its £6.50 a bottle in shops.1 - See it for £4.50 a bottle on eBay and I order 5 bottles.Get a shipped and delivered message within 2 minutes if each other. After 10 days I ask for a refund due to non delivery. ...

When bidding on an item

Recently when Im bidding on an item the timer runs down and I win the auction, only for the clock to reset to 59sec giving other bidders the opprtunity to put higher bids in and win the auction.This is a regular thing and I want to know why EBay are ...

Stopping sellers using Evri

I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.I just did a Trust pilot search on Evri UK their one sta...

Can't view an item again after purchase.

For some reason, once you've purchased something, you don't seem to be able to view the photos of the item again anymore. It's extremely annoying that if you want to check a detail on the item, you can't open the pictures to check.Why do ebay keep ch...

Adding to basket issue

Hi marco@ebay In relation to the basket issue i raised on weekly chat here is a link as requested https://www.ebay.co.uk/itm/155001741647 So for example if you choose the 10mm wide ribbon with a length of 10m enter the details in the personalisation ...

Cancellation denied on wrong amount order.

I went to buy 1item from a seller and so selected 1 item in the drop-down menu. What I didn't know was that it had defaulted to a pack of 6 and I paid for that by mistake on the order page. I immediately contacted the seller, in under 5 minutes, and ...

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