Order not received
I have ordered and paid on 19th Feb, Contacted seller for 3-4 times but no response received. Now waiting 45 days with no direction!!! Can I have refund with some compensation? Is this right forum to post this?
Forum Posts
Parcelforce unable to collect the item
Good morning, Parcelforce has said, "we attempted to collect your parcel. Unfortunately, it was not possible...” What can I do now? Have contacted the customer service, and they said the item have sent from National hub to Manchester, and it will be ...
Appealing a case
I have an opened case for an undelivered item. I asked Ebay to step in and the case wasn't supported as the 30 day money back guarantee had been exceeded. The case is still open, I want to appeal. Do 'I ' need to close the case to appeal the Ebay dec...
Item not received claim put on hold?
I purchased an item from a seller which purportedly was going to be sent from Manchester UK, but was actually sent from China. I haven't received the item, it keeps doing a merry dance at the Evri depot, even being sent back to the senders depot at o...
When to open "Item not received" case
Hi, I ordered an item last week that was dispatched on the 12th March via Royal Mail 48 hour tracked delivery. It was due to arrive on the 14th. It is now the 20th and I still haven't received it. I've never had to deal with this before, so I'm wonde...
Item hasn’t arrived after being dispatched a week ago, but seller isn’t replying at all
Hi so a few weeks back I ordered two items from the same seller. One of the items came last week but the other item was missing and I was sent a wrong item. I contacted the seller to let them know after opening the parcel. I offered to send the wrong...
No Item No Refund
I recently purchased an item from a seller, which was my first purchase in many years, unfortunately, my profile address was out of date and as soon as I realised this error I immediately contacted the seller, which was well before the dispatch, to i...
Extremely slow dispatch and wrong method used?
Wondering if I'm being unreasonable here. Purchased an item Sunday night / Monday morning. The expectation would be sent out Monday. Monday I receive a dispatch notification but no tracking. Special delivery should arrive Tuesday. Come Wednesday noth...
Resolved! Click & Collect order, seller didn't upload the tracking
Hi,I selected Click & Collect and tracked delivery with my purchase, but the seller didn't upload the tracking. The order is not progressing, still shows as paid, but on the top of the page there is a message 'the seller sent your order'. It should b...
Ghosted by seller
I purchased and paid for an item months ago. It has not been despatched and the seller is not replying to any messages. There has never been an option to select 'item has not arrived' as I looked for this on numerous occasions. The 'more options' but...
More Evri Incompetence - Redirects
They're currently pushing delivery redirects to parcelshops on eco claims but at least in my local area they acknowledge the redirect instruction, sit on the parcel for a few days at the local depot then return it to the sender without any attempt at...
Resolved! Fake product being sold by seller
This company are sending out mini handheld vacs with a description of 9500pa suction, and a brushless motor, my item arrived and i was please with it until i tried it, i already have a 9500pa one so no about them, the one sent looks the same, but the...
I haven't received my item yet.
I bought an item nearly 3 weeks ago, and has not arrived yet. How long does it normally take to arrive? Can I track my order?
I think my fiance has been scammed!
Just wondered if anyone can help?My fiance won an item last Sunday (6 days ago) for 99p. This was his first ever auction and he paid instantly. In total the price was like £5.50. The item was described as Opened- never used and had apparently been we...
Resolved! Ebay gave seller my address and phone number?
I purchased an item from a seller with a couple of thousand positive feedback. I heard nothing so started messaging them and heard nothing. About a week later, I received a message from the seller on my mobile. They said they'd been locked out of the...
