Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Ebay Simple Delivery Option has vanished
Simple Delivery Option has vanished. When I try to list something there is a message 'Simple Delivery is unavailable for this item'. It's a book! and no different to the 100's of others recently listed. I can add my own postage option, but since I've...
Refund on the blocked card
On Monday, my bank card got stuck in an ATM and I couldn't get it back. I immediately blocked the card and ordered a new one. The problem is, I had returned an item and the refund just came through today to my old, blocked card. I have another return...
Priority Campaign Listing Impressions, Views & Sales 50% Drop – Potential Bug or Algorithm Change?
Hi all,I’m posting to ask if anyone else is experiencing a similar issue with their Priority CPC campaigns.We had several high-performing listings that were temporarily out of stock earlier this year. Once our new shipment arrived, we restocked and r...
Your seller account is at risk Resolve open issues by 14 Sep, 2025 to avoid account restrictions. Vi
Why does this message stay on my page although I put tracking on all itemsYour seller account is at riskResolve open issues by 14 Sep, 2025 to avoid account restrictions.
ON PAGE FEATURES NOT WORKING
"Add to watch list", magnifier, scroll from picture to picture all not working for me when I view an item.I think it might be because I'm still using Windows 7 but surely there are still plenty of others doing the same. Please check to see if this ca...
Simple Delivery with Click & Collect is revealing private seller's postcode
eBay’s system seems to be confusing Evri Click & Collect with a local collection under the contact page, and thus revealing their postcode to anyone looking. If you look at a private seller’s listing, where they are using Simple Delivery and have all...
anyone getting a "USER NOT FOUND" error?
Noticed this 3 times today on 3 different user accounts.... when clicking on orders to contact the user, we're getting an error when we click on their accounts - SORRY, THIS USER WAS NOT FOUND in a big red bar, as shown on the image attached. Anyone ...
Can't view orders in selling
In selling I can see active, unsold and drafts but orders (sold) are not showing. I've tried on a web browser and also on the app and get the same issue on both. I noticed this issue a few hours ago.
Resolved! How can I revert to 'Classic' ebay Layout?
My eBay layout has suddenly changed; the categories, etc are all on the left hand side in list format, and I have to scroll down for every time to get to see the items as per 'classic' layout. I've logged out and back in, etc, and there seems to be n...
Resolved! message when clicking my account
September 10th 2025.Does anyone else have problems accessing their account? I click the link in my eBay app and it reports that "Sorry, this user was not found". I changed my password and it still says the same. I logged in successfully online and it...
Buyer unable to pay, apparently unable to deliver to their country
Hi, im really stuck here! Sold several items abroad recently with no issues, today had a few items finished and buyer is trying to pay, and its not letting them and saying "Unfortunately, this seller does not send to your location. Please update your...
Problem uploading tracking number
Trying to upload a tracking number to an item I sold but not letting me, can I get some help please
Another well-tested code release...
Ok I know it's Friday and Friday is "Let's release the code without testing so we can go home early" day but I've just spotted this absolute doozy at the foot of every search page. This is what happens when you (?accidentally) set the column width to...
Guernsey buyer. Had enough.
Hi,There is definitely a big problem, for sellers not being able to complete purchases.And buyers who are trying to desperately work out why sellers tell them they will send, but they are unable to buy.I spent an hour last night trying to change my p...
Please review our messaging policy message received but only message to that buyer is from Royal Mai
Hi, I received a surprised email from ebay saying "email couldn’t be sent because they violated our member-to-member contact policy." reminding me "so we wanted to remind you that your eBay emails should only be about your eBay transactions and can’t...
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