11-09-2025 10:03 PM
On Monday, my bank card got stuck in an ATM and I couldn't get it back. I immediately blocked the card and ordered a new one.
The problem is, I had returned an item and the refund just came through today to my old, blocked card. I have another return tomorrow that will also be refunded to that blocked card.
I called eBay and they gave me a weird, long transaction number. They said I need to give this to my bank so they can move the refund to my new card.
I'm not sure how this works. Has anyone else had this problem? I don't understand how my bank can use that code from eBay to get the money onto my new card.
11-09-2025 11:34 PM
Contact your Bank/Card issuer --- Monies will usually be held awaiting instructions.
12-09-2025 12:44 AM
Provided the bank account attached to the card is still active then the refunds should still be processed as normal without you actually having to do anything.
12-09-2025 7:09 AM
Calling your bank first would have given you more accurate information. Ebay probably think you have changed account not just the card.