Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Resolved! Listings not opening correctly
Well since Wednesday afternoon app is up the swanny. Regardless of whether I want to look at my listings, sales etc or another seller's items, when clicking on the item you only get item description, specifics, title and seller details. Can't bid, bu...
Transaction reports
I am doing my tax returns and usually I can print off a pdf which says the amount sold before deductions, amount less postage and also has a pie chart on showing percentage of fees, postage sales etc. I can't seem to find it anymore. I have downloade...
“Listings in Lights”
I contacted ebay customer service department to find out the names of the winners in their "Listings in Lights"draw that took place just before christmas (2024). Customer services did not know about this competition. Does anyone else remember it or a...
Ebay feed showing items that aren't in my saved searches. Anyone else ?
I recently had to go through many of my saved searches and edit them to exclude a particular seller who has started listing items of interest but all at exploitation prices.The seller lists a lot and having their listings continually appear in my fee...
Clicking CANCEL when using the chat bot system on mobile device
I need to contact ebay from my iphone so i use the chat bot.You type a message & the bot replies, basically i just need to speak with a human at ebay.Once you get past a certain stage you are presented with the options shown. " SPEAK WITH AGENT " " C...
Best Offers Sorry, we couldn't complete your request. Try again later.
as of today 17/01/2025 ive just noticed that BEST OFFERS on the ebay home page as viewed from laptop on both firefox and chrome bothe say "Best Offers Sorry, we couldn't complete your request. Try again later. done the usual ccleaner /clear cookes ca...
Can't contact any sellers
I have tried to contact sellers who I bought from, however I am unable to.This is with different sellers?
Send Offers to Interested Parties not working
Send Offers to Interested Parties not working. As of today the button is disabled. My guess is that a previous bug fix has raised furthe issues
Send Offers to Interested Parties not working
When I try to send offers to interested parties, the pop up window is not populating properly, most of the right side of the window is blank. (Usually contains details of the listing including a picture.) If I enter an offer price, the send offers bu...
Drag and Drop photos not working after the first item listed
On the Create Listing page, the 'drag and drop photo' facility doesn't work...after the first one. For the past week, the only way round this is to drag the first photo (and the second photo, which doesn't appear) then scroll down to 'Save for later'...
Unable to message, get a blank error with no message of the error.
I have tried over and over to send a guy selling a WW1 whistle some info to show him that his whistle is in fact a modern reproduction. I typed some basics and linked to him to a site that goes over the signs of how to date a J Hudson whistle. I hit ...
Main image not showing
Is this still not solved??? I have a listing with many variations and a search on it only shows the variation photo which is less eye catching than the main photo. I've read from some that you need to report this to ebay and they can resolve this thr...
Not receiving 2FA codes via SMS
Anyone else not receiving 2FA codes via SMS recently? I can't log in on my personal account, as even though it doesn't have 2FA set up on it, as it insists on sending a verification code via SMS (no other option available) which don't ever arrive? It...
Feedback
I have a small number of sellers that I don't want to leave negative feedback ( we all get things wrong now and then) how do I remove the item to stop repeatedly requesting feedback.
Resolved! Change to royal mail shipping labels for international orders
I regularly send letter and large letters internationally using royal mail international standard. Normally when I buy my labels through ebay, I would be able to select letter or large letter when purchasing my shipping label. Since some kind of upda...
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