Technical Issues

Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips

We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...

Serious Click and Collect Glitch

There is a serious Click and Collect glitch:I ordered an item yesterday and chose Click and Collect, but when trying to pay by Paypal the collection address code changed right in front of my eyes!As usual I received 2 emails for the purchase, one fro...

Ebay's AI removing listings

Ebay is being Ebay. An email comes, annoucing "Your listing isn’t following policy: Offering to buy or sell outside of eBay policy" I examine the item description. (The item is a £5 toy). It's a single line - the manufacturer's product page. On the p...

Creating sale events, don't seem to be working

I've created a couple of sale events on my products and selected the items i want to be included however when i search for a few of my items they don't appear to have the red sale pricing applied on the listing result.Anyone else having issues with t...

Hacked ebay account

I have another account that has been hacked, all linked phone numbers and email addresses have been compromised, so, i'm unable to login and change details.Despite over an hour on the phone to customer service, they have confirmed my other account ha...

problem verifying myself with captcha.

help getting p****d off with captcha going round in circles. Ebay sought it out.

I can't seem to see the Sourcing insights tool on my reaserach

I recently resolved an issue, although I've already subscribed to that eBay service. However, it keeps prompting me about the subscription, which I already own. I just want to see my free research insights, but I can't access them despite being subsc...

Page Layout change Today

Is anyone else experiencing a page layout change. Everything is altered. I no longer have the headers at the top of my watchlist... just a Watchlist and a drop down box... and now have a sort list on the left, with the option to search sellers name ?...

Views are going down

On one of my listings the number of views is going down?

Item delivered but ebay not updating

I've sold an item on Ebay and went to the post office to buy postage and send it. Received the tracking number and uploaded it onto Ebay and then marked the item as dispatched. There's been no further updates on ebay but the tracking via Royal mail s...

Locked out

I have an elderly friend I have been helping get rid of a few bits and bobs, he was with me and he used my iPad to enter his account and I listed two items for him, since this he has been unable to access his account on his Iphone, have I done someth...

Messages not sending to seller.

All day now (16/01/2025) I've not been able to contact my seller, really annoying because I want to change something urgently. I tried sending my message via mobile & laptop & nothing works. Messaging looks like a new & revised format but there was n...

Article can’t be used as Code missing

Hi there, I purchased an article last October called Flowneuroscience. It’s for depression. My Gp wanted me to wait until my medication was sorted so only expected to start using it today 16/1/25. It is working ok but can’t be used without an authent...

ETA Times

Can any one advise how i can get quicker ETA times, all of our listing are all set to send out same day but even if i choose 24hr option it still is a 3 day ETA. Some other shops show ETA as next day

Messaging is broken

I have won an item that is collect in person. When I try to send a message to the seller I get an empty blue info box and the message doesn't send.The request is POST https://www.ebay.co.uk/cnt/ViewMessage/ajax/send_message and the reponse status is ...