Technical Issues

Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips

We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...

Messaging is broken

I have won an item that is collect in person. When I try to send a message to the seller I get an empty blue info box and the message doesn't send.The request is POST https://www.ebay.co.uk/cnt/ViewMessage/ajax/send_message and the reponse status is ...

Is there a problem with listings relisting automatically?

Is there an issue with relisting?

Refund

Trying to refund the buyer but ebay is declining it saying chose another payment option opted other method too but all in vain how to refund?

Issues setting up a tiered '%' markdown sale / sale event

I'm trying to set up my usual monthly markdown sale, which now seems to be called a sale event. I usually have several levels of discount e.g. 5%, 10%, 15%, 20% - but it will only allow me to have one tier and, once I select a percentage, the only op...

Payment page problem

can you get them to have a look at the payment page as trying to add a card for eBay fees and 2ndy funding and it just send me in a loop after submitting it

kat@ebay App issues, later delivery

Good afternoon Just adding to @jamjartoys message in todays weekly chat, App notifications chasing mark as dispatch. Receiving for a few days, last one last night 22.00ish. Don't appear as recorded in the message system, just ghost messages saying ge...

Out of stock items missing from "manage active listings"

I can normally view my "out of stock" items on the "manage active listings" tab, but they are not there. I have replenished stock and can't find my out of stock items.

Vat charged by eBay on items from UK, but I have a Vat number ans is charged by the Danish customs

2 items bought and on top of the £400 purchase price, Vat of £117,42 and duties of £16,48 is added.Normally when you have a Vat/Eori number, you don't pay duties at checkout, but at the import.I didn't notice it at checkout, otherwise I wouldn't have...

Resolved! Awating Dispatch numbers are incorrect.

Hi, Can anyone help or advise, I have noticed a discrepency betweeen the number of orders awatiing dispatch that is displayed on the selling page ( My Ebay - Selling ) compared with the number displayed when I go into Manage Orders awating dispatch. ...

Live Chat Supended?

It appears that customer support no longer offers the live chat option.Is this a permanent decision, because no information appears to have been released to explain what is going on.

search broken?

When you enter a minimum price (even 0.01 p) in the search parameters, and search (say for the word aura in sound and vision), it returns no results. Removing any minimum price returns all results.

Search for uncommon filters option has been removed?

I do not see the 'ALL FILTERS' option on a common search ive been doing for years. Its been removed and it breaks the search functionality.My process has always been to go to 'Videogame' section under the 'Videogame & Console' section and then i open...

App showing incorrect number of other items for sale

Just noticed that when using mobile app, clicking on one of my items and scrolling down to see sellers other items button the total number is showing incorrect amount. See screenshot, it shows 7 other items when I have over 220 items Anyone else havi...