New listings price not correct since yesterday

[dv_art_antique]

New Listings prices not correct

all my new listings are showing the incorrect price from yesterday.. The listing itself is correct but the price shown to buyers is 20% higher.

[braddockfineart]

Yes, and all three of us are selling Art - that can't be a coincidence.

[katie@ebay]

Good morning all,

Thank you for adding these examples here and sharing some helpful ideas.

Are you continuing to see these price issues this morning?

And If so could you send me over an item number to review?

Thanks,

Katie 

[braddockfineart]

Yes I am

Try this one, although I now have Dozens like this.

eBay item number:

334444219770

[braddockfineart]

In Fact it's now worse - Every one of my 1300  listings is now wrong!

[braddockfineart]

On ebay.co.uk every listing I have is now wong. On the Ebay App only those listings added or  renewed after 17 August are wrong.

[more-ackers]

@papso22  The difference between the two posters with the issue is that one is vat registered

Sorry, but you are presuming , without any evidence, that the said OP is Vat registered. 

[more-ackers]

@ile136yz  It is not to do with being on ebay.com. I was 100% on ebay.co.uk when I made the screenshot on my earlier post.

I have the uncropped screenshot that shows me this.

[originally-essex]

Just spent ages on the phone to eBay and after speaking to 3 different departments the listing department told me that they have a major glitch since 17th August that has started to add VAT to prices.  I've just delisted my items until it's sorted out.  It was inferred to me that the 20% VAT would be retained by eBay and not paid to the seller.  They'll be losing much money until it's sorted out that's for sure.

[katie@ebay]

Hi all,

Thank you for your examples and for sharing your experience.

I've opened a request with our technical team. I'm unsure when I will hear back from them.

Hopefully I can update you by the end of the day but if not it will be Monday.

Many thanks,

Katie 

[williambiggles]

Me too! What's going on? I listed a painting for £75 and it's showing as £90. Has my account been hacked?

[williambiggles]

Ah! They've added VAT to the price, and it will take up to a week to sort it out! What a mess!

[more-ackers]

No your account has not been hacked.

There appears to be a problem when listing in the Art category whereby Vat is added to the listing even for non vat registered sellers. eBay are looking in to it..ho hum.

Probably best to delist item and wait until it is sorted out but that is just my personal opinion. You will lose your 36p listing fee but it may be better than a headache

[more-ackers]

@williambiggles Ah! They've added VAT to the price, and it will take up to a week to sort it out! What a mess!

Upto a week to sort out? Says who?

[mervyncp]

This is the 3rd day and it still ain't sorted.  The young lady I spoke to today didn't seem very hopeful for a quick resolution!!!

[more-ackers]

Well I do not think that anyone even contacted CS until yesterday and the Community Team on here did not pick up on it until today so at best they are 24 hours into it.

[roger_roger_over_and_nowt]

What I.D. did you mean to post on

[roger_roger_over_and_nowt]

I can't see any VAT added to any of your listings or did you get it sorted

[more-ackers]

Their problem is slightly different. (braddockfine art). They are listing Buy It Now at say £20.00 and the listing is showing a price of £24.00, so 20% vat has been added to the price they entered in to the listing.

[originally-essex]

That's exactly what has happened to my new listings. VAT is also added to my P&P prices.  I've removed the affected listings until it gets sorted.  Incidentally my older listings are exactly as they should be.

[more-ackers]

Now that eBay have been alerted to the problem they should instantly halt the affected auctions/Buy It Now, as it is illegal to advertise, offer, sell any product and include or add on Vat for anyone not VAT registered.