Technical Issues
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Forum Posts

Age verification

I’ve been struggling to verify age to buy some cutlery. When entering credit card details I get an error “Unfortunately, we ran into a problem and couldn't process your card. Please contact Customer Support.” I was on the phone to customer support fo...

User avatar by Contributor
  • 248 Views
  • 12 replies
  • 0 kudos

Cannot type into chat help system

 Hello I have never encountered this problem before.When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all. It shows my previous message history but I cannot type anything at all to access either the...

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App listing issues

App listing issues, can't revise a listing, can sell a similar item, can relist

User avatar by Contributor
  • 538 Views
  • 38 replies
  • 1 kudos

How do I speak to a real person in Ebay?

How do I speak to a real person in Ebay?They arrogantly assume the AI will answer - It cant answer even the most basic question.They arrogantly assume the help pages cover all subjects. - They dont! You just get sent in circles from the AI to the hel...

Resolved! Messaging broke

I can't open any messages on desktop in chrome. It is acting very odd. Nothing happens when I click a message to open. I can tick the box to mark as read etc. but the message doesn't open when clicked but if I mash random messages, multiple reading p...

Resolved! Bugs with in app

I can not update any off my items for sale as soon as I try to edit. The app trys start a new listing. I uninstalled app reinstall updated my phone to the latest version but nothing resloves the issues. Any ideas?

Please review our messaging policy message received but only message to that buyer is from Royal Mai

Hi, I received a surprised email from ebay saying "email couldn’t be sent because they violated our member-to-member contact policy." reminding me "so we wanted to remind you that your eBay emails should only be about your eBay transactions and can’t...

User avatar by Helper
  • 1052 Views
  • 25 replies
  • 1 kudos

Re: Unable to Revise Listings

Sure, this is the page that I see after I click Revise on an active listing that was listed couple of week back. If I try to create a new listing I'm having issues as well. I'm using Huawei snartphone. Although I used my partners Samsung galaxy and h...

User avatar by Contributor
  • 272 Views
  • 15 replies
  • 0 kudos

App issues

Trying to list via the app and it gets stuck on this page. A draft has been created, but when I open the draft it hangs on this screen.

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