Seller News: October 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Accessing Payments on the eBay app - stuck in a loop signing in on Android
Hey guys Is anyone else having a problem where they try to access their payments page on the eBay app and it asks you to sign in and then verify with 2 factor, I do this and then it just goes back to asking me to sign in and authenticate again and th...
Royal mail collection not done
I arranged royal mail collection through ebay simple delivery and they have not collected can you re arrange the collection through royal mail. Never had this problem before so not sure how it works when using simple delivery. Anyone else had this pr...
Ebay App Issue - “Something Gone Wrong”
I can’t log in the app on my IPad or IPhone , have restarted the app, changed password and restarted the device . Anyone else ? I’m a business and need to list items
"News for you" in front page showing wrong information about orders
Right when I open eBay, the front page shows a very useful "News for you" snippet with any new orders: Problem is, I already sent those two orders. One of them I sent about a week ago, the other I sent a few hours ago. I already tried doing a force-r...
Royal Mail tracking numbers not updating on eBay
Anyone else experiencing this? There have been no Royal Mail tracking updates on eBay for anything dispatched on October 6th and 7th. The tracking works fine on the Royal Mail website, but on eBay it looks like it hasn't even been sent yet and still ...
Ebay App Bug: Images Sent to the Wrong Buyer Chat When Attaching Via Camera Icon
I'm writing about a bug in the eBay app IOS regarding sending photos in a private chat. When I attempt to attach a photo to a buyer's message using the in app camera icon that take me to the photo library to add photo to the text box, the image does ...
EBay AI Causing Issues
Ebay's automatic system has just incorrectly accused me of trying to sell outside, which is untrueThe system is supposed to allow you to revise whatever error that has caused the automatic AI to make the false accusation - mistakes happen - however t...
Can't find 2nd ebay account
Hi all. I have had an Ebay account for many years with a user name.Last week I purchased an item as a 'guest' as I couldn't remember my Ebay password (on a new pc, so not saved) and was in a hurry. Unfortunately, I had an issue with the item and need...
Resolved! Do I declare OR is it case closed.
I as a seller had a parcel to be collected by DHL. As I did not change my selling address with Ebay DHL went to my old address. Missing them I took the parcel to a collection point and got the label and a receipt but DHL did not pick it up along with...
Resolved! Performance traffic - Impressions and Views issue
Hi, Just wondering if anyone has looked at their performance analytics today, I’ve noticed on mine that my views have been stuck at 30 views since this morning and impressions haven’t increased at all. Has anyone else had the same issue? Thanks
Clock Change Bug Again - Auction Durations + 1 hour
Morning kat@ebay as the clocks are going back on Sunday I came back here to revisit our previous discussion about the bug with the duration of auctions that run across the clock change, unfortunately it has been archived. I’m not sure whether you are...
Age verification
I’ve been struggling to verify age to buy some cutlery. When entering credit card details I get an error “Unfortunately, we ran into a problem and couldn't process your card. Please contact Customer Support.” I was on the phone to customer support fo...
Resolved! cancel automatic relisting
I do not want my listings to automatically relist as I shall be away for a period. The blurb says I can cancel auto relist in 'Selling' - 'Active' - 'More Actions' but I can't find the More Actions link. Can anyone help please.
account restricted and asked to upload identity document such as Driving license and other bank
Hi, i just created my e bay seller account yesterday and put 1 product on listing while today i received the email that my account s restricted and I'll have to upload documents like Driving license or other identity document and proof of address. Bu...
Cannot type into chat help system
Hello I have never encountered this problem before.When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all. It shows my previous message history but I cannot type anything at all to access either the...
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