Mobile Phone APP - Can't sign in at the moment

[bits_n_bobs_heaven]

Restarted APP same thing - Can't sign in. Restarted Phone same thing..............................

Tried on iPad same thing.

Direct website is fine.......................

[eburtonlab]

What happens when you try to sign in using the app? Is there an error message?

Are you using the latest version of the eBay app for your operating system?

[dave@ebay]

Hi @bits_n_bobs_heaven 

Theres a few troubleshooting steps you can try with the App which usually resolves any issues:

Clear the Apps Cache

1. Open your device's Settings app.
2. Find Apps or Application manager (depending on your device, this may be different, possibly under "more" settings).
3. On the list, tap the eBay app. 
4. Find  Storage.
5. Tap Clear cache.

 Clear the Apps Data

1. Open your device's Settings app.
2. Tap Apps or Application manager (depending on your device, this may be different).
3. On the list, tap the eBay app.
4. Find Storage.
5. Tap Clear data.

Force Stop the App

1. Open your device's Settings app.
2. Find Apps or Application manager (depending on your device, this may be different, possibly under "more" settings).
3. Select the eBay app from the list.
4. Tap Force Stop.

Check for App Updates

1. Open the Play Store app.
2. At the top left, tap Menu ☰.
3. Tap My apps & games.
4. Apps with available updates are labeled "Update."
5. If an update is available, tap the eBay app and then Update.

Uninstall/Reinstall the App

1. Tap the Apps button
2. Touch & hold the eBay app.
3. Drag the app to Uninstall at the top of the screen.
4. Open the Play Store app.
5. Tap Menu ☰, then go to My Apps and games and tap All.
6. Tap the eBay app.
7. Tap Install or Enable.

Thanks,

Dave

[lilleiri-3729]

My eBay account has frozen it will not let me on it 

[Anonymous]

Didn't work for me . Still can't sign in

[blex83]

Me to sadly 

[13juancho]

Same problem. It won't even bring me items as a gess. Is like is not using data. 

[jamearrowsmit_0]

Same here can't log in tried different combinations of clearing data rebooting phone and re installing. I can log in via a web browser but not the app 

[blex83]

Has everyone got Google play certificates? You can check in the play store under settings and about.

I have an honor magic v2 and it's temporarily lost it's certificate which honor are checking.

[eburtonlab]

@jamearrowsmit_0 

What version number of the eBay app are you using? If it is not the latest version, that may be causing problems for you.

If you are using an older operating system, you may not be able to get the latest version of the app. In that case you may have to use a browser to access eBay.

[jamearrowsmit_0]

 the latest version the play store has for my phone updated about 2 weeks ago it was working fine up untill a few days ago I had to sign back in and no go

[jamearrowsmit_0]

Well I uninstalled found the previous version 6.172.0.1 and It signed straight in for me. Let it auto update with out signing out and it stayed signed in so there is something funny with 6.172.0.2 like it doesn't even try to sign in 

[goodyerian]

Having the same issue works fine on the Internet but not on the app. When I attempt to sign in it says technical difficulties please try again later. I've uninstalled reinstalled cleared chache/data turned phone/wifi off & on but nothing works 

[blex83]

Do you use an honor phone?

[goodyerian]

No samsung

Sent from Outlook for Android<>

[the-warren]

This works but only if you restart your phone between uninstalling the app and reinstalling the app. Did this on my new Xiaomi 14T pro and all was good afterwards.

[blex83]

Tried that,but it hasn't worked sadly.

[bantiquesroadshow]

Another user with the exact same problem here and has been for the past month at least. Really not happy!!!!

[the-warren]

The other thing I noticed is that there is a terms of use message that comes up behind the user name and password which you have to agree to before you can use the app. It is obscured by the password screen. Cancel login and agree first then sign in.

[bantiquesroadshow]

I don't experience this. Just tried it again with a fresh Play Store download, app cache and storage cleared for the app, same error message.

I'm using a Cat S62 Pro