Global Shipping still not working.

[avagojoe]

This problem has been ongoing now for over a month. I have contacted Ebay agent several times, each time told " We are aware of the problem, it will be passed to one of our technical team" 

I have several items listed with Global Shipping, but when I click " Postage, see postage details"  and change country from UK, it is still not showing calculated costs with customs duty tax for other Countries.

It just states " Check item description or contact seller for postage options. "

This seems to be affecting a large proportion of private sellers who are unable to sell internationally at the moment. 

This comes at a time when sellers are already having big problems in selling due to the Buyer Protection Fees.

It is something we could well do without and really requires urgent attention. 

[lochwinnochresales]

Is there any update for a fix for this. I have buyers all over the world saying I have excluded there country. I have no exclusions 

[bartsbrandedbargain]

Honestly it looks like ebay doesn't care. Their silence speaks loudly, pathetic 

[pinkyrinkdink]

Hello lochwinnochresales

** See below for a temporary work round solution for this problem**

I think this problem of GSP not functioning correctly and not quoting the cost or permitting international buyers to check out and pay, is related to the roll out of simply delivery for private buyers.  

I was told about a temporary work round solution by an Irish eBay agent during my most recent report of this issue, (verbally) with an eBay customer services agent:

**The work round solution for your international eBay buyer to be able to see costs and checkout and pay, is to be signed in on any of the eBay sites other than eBay.co.uk**

so for example your buyer needs to be signed in on eBay.com which they (and .co.uk registered users) can do with normal sign in details

We (.co.uk users) can also verify this works by signing in on eBay.com and changing the delivery country for one of your GSP opted in listings and you will see that the cost of shipping is quoted, no message saying cost varies and to check with the seller

(except for US as a destination of course as they are temporarily “paused” due to the separate issue of tariffs etc)

And presumably this workaround has to be on a desktop version of the website, and not mobile or the eBay app

[lochwinnochresales]

I have just put royal mail shipping on and turned of GSP

[jbpcardsuk]

Nightmare affected sales abroad massively had quiet a lot of people asking to do sales of eBay but prefer the security for both party’s doing it through eBay, definitely space in the market for someone to take advantage off, worked so well for so long such a shame it was mucked about with, I’ve gotten through to customer services a few times but they don’t seem to know anything about it or can’t give any information on it. I keep checking here for information as seems to be only place get any info that helps.

[antle_1452]

It's July, and this is still not working? I'm having loads of people message me asking for delivery prices to the States and I didn't understand why until now. What is eBay doing about this? 5 months later?