Seller News: July 2025
Build buyer trust and discover improved seller tools with our latest updates.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Flurry of sales sort of
It’s probably nothing but after having one sale a month or so for months on end I got five in last few days and I wondered what’s going on ? admittedly I promoted a few of them but not all but I’d promoted others before and nothing happened so I’m go...
Refunds
Why do eBay take a refund from you - when the buyer has not paid yet - but requested the refund as ordered by mistake.Then ebay take out of your funds.No payment has gone through as of yet - except the payment from my funds for a mistake someone has ...
Cannot issue refund.
A buyer bought a video game from me and within minutes cancelled the order. I tried to accept cancellation and give refund but I got an error message yo try again later or contact CS (Useless) CS just told me to wait for buyer to contact ebay for a r...
Buyer with 0 feedback account opened yesterday
Hi,A bit of advice please.Just sold a camera at a buy it now price, being sent simple delivery.Just feel a bit twitchy as buyer opened account yesterday and has zero feedback. eBay obviously have funds and I am due to send tomorrow. Address is genuin...
Large item delivery risk
Hi, I have a buyer interested in a furniture item that’s listed as collection only. They are unable to collect and have asked if I could arrange delivery. I could deliver but it’s some distance away (150 mile return trip) and I have a concern that if...
Resolved! Just had a buyer refuse to pay for an item he was the highest bidder on for some time
What is the point of EBay if buyers can back out once they have won for no reason. The bidder before had been the highest bidder for days then this utter time waster bid in then refuses to pay. What annoys me is that he has 743 positive reviews becau...
Unfair cancellation
I've just had a buyer submit a cancellation request to me, within a few minutes of the end of a listing, after he had paid. The reason he gave was "found a better price". This was an auction listing, so he suggested the final price, not me. It wasn't...
Hidden listings due to policy violations
Since 1st March, I have had a total of 5 listings hidden "due to policy violations". I have had a total of 3 prolonged chats with support (after spending a lot of time getting past the bot) and appealed all 5 .The listings have been active and unchan...
Resolved! how do I cancel an order that I have previously declined a cancellation request on?
As I say, I previously declined a cancellation request in good faith but the buyer has messed me around so when I try to "cancel order" now, the system won't let me as "a cancellation already exists". I don't want to refund them as I haven't got thei...
Buyers who bid on items and don’t pay, ignore messages.
It was so foolish for eBay to remove the ability to give negative feedback to buyers. the reasoning seems to be “to avoid malicious negative feedback” but surely that’s what the function for removing incorrect feedback is for? I had an item which had...
Quick question regarding cancelled order request from a buyer and clearance of funds.
Hi, I've had a sale this evening and within an hour the buyer has put in a cancellation request. The reason is apparently they have since found it cheaper elsewhere. It is annoying, but I'll accept the request to avoid the hassle. The issue is, I can...
International refund?
Buyer in USA paid the listing fee finally and is now telling me after paying that they didn't know the postage was so expensive (when it was them that chose and paid for it) and want a full refund. When I try and go through with this, firstly it tell...
Abusive buying practices
Why are winning bidders allowed to cancel the purchase, clearly lying through their teeth regarding a reason with no recourse to punitive consequences or even negative feedback.
Buyer wants to cancel but I've missed the deadline to accept
Hi All, I've been away the last few days and come back to a buyer who has paid for an item but wanted to cancel it as 'It was a mistake'. I understand you have to accept/decline within 3 days of which I've missed. I've even tried to cancel my side bu...
Resolved! How do I refund a buyer?
Totally confused with this new system/simple delivery. I need to refund a buyer, for an item I posted to them, but how do I do it? If I send a refund of the purchase price, that I received, will ebay refund the buyer fee & the buyer's postage they pa...
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