eBay

Make a long story short I sold my son's kona bike who moved far away on Ebay .it was only the chain broken I couldn't manage it as a lady over 60 years old to replace it & if I don't have any tools or knowledge to do it. A young lady contacted me to meet somewhere about the Corona virus & picked up the bike she inspected & I asked her if she is happy she said clearly yes it is a lovely bike but I don't know anyone to replace the chain for me. She sent me a message after she went home saying " was nice to meet you& thank you but do you know how many links missing on the chain & how to do it?" I answered I don't know & sent her a you tube video & advised her to have help from friends....etc who has knowledge. After 2 days she opened a " return request " & a long story which is not true that the wheels are not right , break.....dangerous to use the bike. I answered the case " including WhatsApp message to proof that she was totally happy with the bike asking her why she didn't see the whole damaged which she reported to Ebay by inspecting the bike & refused to receive it & ask for a refund? Instead to accept it & turn off & open a case. Also I told her that a little baby will see the all damage she reported by inspecting the bic.She answered " I am 17 have no knowledge & experience & took the bike as only the chain was broken but I went to the shop & they told me it will cost £350 to get it right . I answered how you can open an account if you are under 18? & reported the case to ebay. She won the case" as expected " and Ebay decided to return the bike first to get a refund. She just sent me a message saying: (No you are completely wrong! 'A little baby' would not see that the damage on the bike would require £350 to fix. I took you at your word that the only thing that needed fixing was replacing the chain. The bike would be unusable with the advice you have given. It takes an expert to assess the full damage to the bike. I have a written report from a reputable bike repair shop who has advised me to put the bike in the bin. Only you know the full history of the bike and it is therefore disingenuous of you to try and get away with selling me the bike saying that the only thing that was wrong was a broken chain. Since you will not admit that this bike is not as described on the bay site, I am now going through the legal route with eBay. I will also be contacting my credit card holder to report this as a fraudulent sale. In the meantime, if you want your bike back, please let me know where to meet you. If I do not hear from you, I will take the advice of the bike repair shop and bin it. ). I called Ebay & they told me that I don't have to meet her & she has to return the item using a label because the item is heavy & big. I am not sure about Ebay advising me to don't answer her question to meet ....etc & let the case close automatically ( to buyer favour on the 16 of june) & appeal for buyer doesn't want to use courier to return the item but wants to meet me. Ebay Also advised me to send her a return label which I don't want to do it because I expect a bike back as a scrap & I don't want to pay extra cost. Ebay told me that I can apply for return cost afterwards????? Which it says return on seller cost after she won the case I would be grateful for any advice. Many thanks . ... View more

Hi, I refunded buyer as Hermes lost customers' parcel. 2 days later, they actually found it and delivered. Buyer never told me, I found accidentally what happened. Is there anything i can do to get my money back? ... View more

At present instead of going to a parcel shop sellers can get collection at the same price (apparently). When I went to use Hermes service via Ebay to take advantage of this I found a size restriction that is not on Hermes own price bands.   Hermes have a size restriction that is applicable through all their weight bands. The maximum size they will carry. Within weight bands there is no further restriction on their own site or buying via a parcel shop machine. But on the Ebay service (is this via Shutl?) they have imposed the same sizes as Royal Mail for the under 1kg, 45x35x16.    Which is correct? If I can't send the <1k parcel via Ebay system for the same price as the parcel shop, which is what they have been advertising, because there is the added size restriction, then it is a misleading offer, & I will have to don mask & gloves to use the shop.   Should have been much clearer advice as you can't access the finer details till a sale is made as the P&P has been paid for. ... View more

A buyer contacted me before bidding to ask if I would post to France which I agreed to. When I went to send the Invoice it was a UK address. It seems that at the moment she is stuck at her holiday home in France due to the virus. I told her that I would only post to her Paypal address. She has confirmed that she has changed her Paypal address to her French one but the Invoice still shows the UK address. How can I verify she has changed the address and see it? ... View more

I had an enquiy from a potential buyer asking if I would post to France and the cost which I agreed to and advised the cost. She has now won the item and on the selling page her pstcode is BH40*** which I can't find but isn't a French postcode but the Invoice shows her address as Manchester with a different postcode. I am very confused but before messaging her could someone advise which is the address to use when you have sold an item? She hasn't paid yet as presumably is waiting for an Invoice with the postage to France. When she asked originally, I assumed she lived in France not the UK. Any help would be appreciated. ... View more

Ho do the change the pay pal account the buyer pays into. thanks for any help. ... View more

Buying wants to return a item as after 5 times of using it its became faulty, so ok no problem  i will be of course covering the return postage. my question is do I have to pay for a collection service, or can I use a drop of service? Will be using hermes. It was a fairly large item when I sent it, but she didn't have a the box i sent it in so she has smashed it to get in a smaller box. So it's not large anymore, wondered if I'm obligated to pay extra for a collection service? Or can I order a drop of lable where she has to take it to the hermes drop of shop?  Thanks in advance    ... View more

Hi I have sold an item on eBay and buyer has paid via PayPal but not yet arranged collection. They got in contact after the sale asking if they could collect in a week which was no problem. It's now week 2, I messaged them after the week asking when they can take the item and no reply. I messaged again asking if they got my message, again, no reply. It's a large item and listing specified collection in person only. What should I do thanks  ... View more

I have an item (Fridge) that an ebay buyer bid for.  I have tried to contact him several times to pay for the item and then collect.  I cannot get any reply from him and I'm now well past the 30 day resolution time so cant delete anything in ebay. The buyer has NO buying or selling history for two years. If I look at the buyers details he has been a Member since: 05-Dec-18 in United Kingdom and bought and sold nothing.  HOW do I delete the item in my Ebay account. everthing i have tried to do blocks me becuase of the time this has been open. I even tried marking it sold and collected but still couldnt delete it. Also tried relisting but that blocks me. I just want to get rid of the entry !!   Someone please help ... View more

Hello, I developed an ebay store a week ago that involved adding 250 items, I can still only add 130 items and I can't even apply for the extra limit, I pay a monthly fee of $ 22 for this store, Costumer service does´nt let send my question on ebay site ... View more

I just don't know what to do. I Was about to complete a sale yesterday but ebay flagged up a problem with a  buyers address which said if  I send it I would not get seller protection etc.. Not sure what was wrong so canceled the order. I later  saw that on the buyers i.d. It says they're from Lithuania but their ebay address in in the UK. The refund didn't work from ebay to paypal for some reason. Also The paypal address is the same. I tried to contact ebay but there's nothing not even chat support. It seems they have abandoned us due to COVID 19.  I'm **bleep** because I had to cancel yet another sale earlier because I put very clearly No overseas shipping, UK only but a foreign buyer still bidded and won. To make matters worse ebay charged them my UK shipping price. Note: the items are fragile & would be expensive to send abroad.   ... View more

How to sell two brands of goods in an eBay store ... View more

Hi there,  I have been told by ebay that they don't give out a buyers email address for delivery and tracking information , however when I purchase items I'm sent emails to tell me the progress of my purchase. What have I got to do to have this privileged information? Is this just for business sellers ? regards jason ... View more