eBay

I need help listing several DVD titles in one listing that allows user to choose from a drop down list ... View more

Can i respond to Negative Feedback after i needed to cancel an item i was selling which was defective? ... View more

I'm trying to refund a customer for order 21-05304-80640 , however, when I go to action the refund it does not work ... View more

Seller asked to cancel. I selected Cancel Order and it all completed fine.    But ebay have only credited my fee on postage and not the final value fee!!!???!!!     ... View more

Hi Community,   I sold an item 4 weeks ago, and the buyer is now claimng that it arrived with a manufacturer's fault. I sent photographs that clearly showed there is no fault and the part he claims to be missing, is clearly shown in the original listing. When I challenged them on this, they then suggested that it may have been damaged in transit. I feel this is impossible due to the packaging it was in, and really believe that they have used the item, broken it, and are now chancing it with a return request.   It seems very off to me, and eBay have, I think, automatically sided with the buyer. Is there a way for me to dispute this, has anyone experienced similar? ... View more

I want to ban a couple of buyers from buying from me again. How do I do this please? ... View more

Hi   I signed up for £1 max FVF, sold on ebay, then was charged a higher fee. Where is the helpdesk? ... View more

I've got a customer wanting a refund for an item they bought off me, saying it's arrived damaged but hasn't send the item back. What happens after the date runs out for them to return the item? Will ebay automatically give them their money back or does the case close because they haven't sent the item back?  ... View more

Hello,   We're having a real headache at the moment. We recently sold an item to a buyer who was invited to pay on collection AFTER inspecting the item and confirmung they are happy with it. They wanted to pay cash, but we insisted on Paypal for security and due to covid-19 safety. They buyer called his wife to confirm all was good with the item after inspection and the payment was made, so we released the item. The buyer then send us photos of a badly damaged item that they have broken whilst trying to assemble. We provided instructions as well as advice at pick up. They are claiming that they did not receive the item as expected - even though they inspected it prior to payment. It's clear they have brutalised it whilst trying to asemble. Their incompetence is not our fault. However, in good faith we offered a partial refund to help them move on and they rejected. Ebay are saying we have to accept the return before we can do anything abou t it. The problem is they have taken the item across the country and it would cost us upwards of £100 to have it couriered over. Is there any advice on what we can / should do? We're super stressed as we're in the middle of house move ourselves and have two very young kids so arranging anything is challenging, let alone a courier to pick up goods that have been damaged by the buyer. Please help. ... View more

Hi I'm looking for a valuation on old £20 notes that have been misprinted. The queens face is missing from them. Can anyone help with a rough valuation for them. Thanks in advance.    ... View more

I want to use DPd as my coutrier but in creating my listing it keeps coming back to royal mail, not allowing me to change. What am I missing here? ... View more

Can anyone help with categories ..can’t get them down left hand side of eBay selling pages ..thanks  ... View more

I have a listing for £25, I unsderstand that I incur selling fees:   Buy it now fee £0.50 Final selling fee @ 10% = £2.50 Total of £3.00   So why am I being charged £3.30?   I am also paying the listing fee of £0.36 separately. ... View more

Sold carpet runner, paid, posted and delivered.  Buyer doesn't want it as she said it's in a terrible condition which I honestly didn't notice.  She doesn't  have a car, it weighs a tonne so she can't return.  Can I cancel transaction, get my fees back then refund her? Thank you. ... View more