More new rules, which come into effect tomorrow. If you are anything like me, and get sold items sent out as soon as possible, this is going to be an issue if the item is already sent. I have had 3 or 4 cases of 'buyer's remorse' over the past few months. Not sure what will happen if the item has already been sent. I'm assuiming you decline, and then sit back and wait for the buyer to open up a money back guarantee, or an INAD case to get sellers to pay for the item to be returned at our expense, and that's to add to the PayPal fee no longer being refunded...... Buyer-requested cancellations If a buyer asks you to cancel an order, they’ll need to send you a cancellation request. Once you receive their request, you’ll have 3 days to approve or decline it. If you approve it and the buyer has already paid for the item, you have 10 days to refund them. If you haven’t refunded them within 10 days, they can file a claim through the Money Back Guarantee When you refund a buyer after accepting their request to cancel a transaction, we’ll automatically relist your item for you. If you don’t want your item to be relisted, simply uncheck the Relist item after cancellation box when issuing the refund. When a buyer cancels a transaction, they can’t leave negative or neutral feedback, or low detailed seller ratings, for you.
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