Hi, just checking if I've done this right. A buyer bought some shoes from me, she said they didn't fit and she wanted to return them. I'm a private seller and have no return on the listing and she wasn't doing a SNAD, just that they didn't fit or she'd changed her mind, whichever. I don't want any trouble or stress so I agreed to the return and back they came this morning. Perfect. I refunded immediately but have now had an e-mail from eBay saying that they have been returned and I should refund - I thought this was just that everything hadn't caught up with itself but it says the refund should be £5+ which would be the postage amount that she paid in the beginning. Why would I have to return that? I haven't got that money as it was spent, very clearly on the postage, and I'm certainly not to be out-of-pocket for what is her change of mind - surely? She chose to buy the shoes, presumably in her size or she wouldn't have bought them, I am not a shop, and as far as I am aware, I don't actually have to accept a return so surely I'm not supposed to be out-of-pocket too? Advice would be most welcome, thank you in advance. Helen.
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