eBay

how do I add a vidio to my listing? ... View more

Hi,   I sold a Louis Vuitton bracelet on 2nd August for £170 and as far as I was aware, it is a genuine product. Two weeks after purchasing, the buyer asked me to prove its genuinity. In the listing I had explained I do not have the receipt etc as it was a gift a few years ago. The buyer is now claiming that it is a replica but I am not sure where he is getting information from and he does not answer me on this when I have asked. I am sceptical about this as it does match to the one advertised on the Louis Vuitton official website too.   Anyway, I immediately offered a partial refund of £50 as a goodwill gesture and so that the buyer could keep the item. I have received harassing messages multiple times a day from the buyer trying to negotiate a partial refund beyond the £50 which I am prepared to give. I have had to explain numerous times that this is my limit, or he is welcome to receive a full refund and return the item. He has not done a formal return request via the Resolution Center even though I have said my hands are tied until then but he keeps threatening negative feedback on my profile. He is also now claiming that the bracelet clasp is faulty, even though I tested it before I shipped and it definitely works fine.   I am also concerned by negative feedback on his page from other sellers saying that he is a "crook" and that he previously requested a refund but did not return the item to the seller.   I have reported the buyer on all of these points.   I just wanted to check please that there is nothing else I need to do for now and that he has to be the one to formally request a return? Also what would happen if he did not return the item like he has done previously, is it Tracked etc? ... View more

There's two parts to this question. I've had my first dreaded MC067.    The mail said:- We've also made it easy to relist your item if it was removed. Although the item is no longer available in search listings, you will find it in the Sold section of My eBay.  For more information, please visit: http://pages.ebay.co.uk/help/sell/relist.html   But it's not in my "sold section" of My eBay. Do I have to start again and do a whole new listing, pictures and all?   The buyer was a fake, so eBay removed his account.  Also removed my listing that he had bid, won and failed to pay for.  I raised the problem case. To top it off I was given £0.50 credit when the final value fee was £11.40  The case closed when I clicked the "Take Action" request final value fee credit, button.   What is going on, will I get the £11.40 credit I think I'm owed?   HEEELP. ... View more

I changed the category halfway through completing the item specifications now it won't let me post it as the condition is not filled in but it and all other specifications options are missing.  I've tried everything including drafting it, closing the app and restarting my phone knowing it doesn't always catch up immediately but NOOOOOO! Not having it. 🤨 Shall I start again? 🙄 Please help! Thanks, Exasperated (formerly known as Skoobysoo) 🙂👍   ... View more

 I have a bad buyer, buyer claims "item not as described" which is absolutely False. They've admitted to not reading item description. The item listed in description as well as in photos is Clearly described. Its listed in the Title, Sub-title to include several times throughout actual item description. This is simply as case of Buyers remorse. The buyer even admitted that they aren't interested in any other advertising within description ( theres actually a youtube video link I have attached) . Ive messaged ebay support several times, I've appealed a decision thye favored the buyer for 2x already. I've received generic responses from ebay support/decision team. One of the messages addressed me as a completely different person and both messages for their decision were almost identical, clerarly an indicator of generic automated responses. How can a seller be protected on here without the help of an actual agent in situations like this? Bad buyers have such an advantage its ridiculous. All they have to do is make a not as described claim and they're essentially awarded the claim. This is outrageous. This is the first time this has happened to me and Ive been selling on ebay for several years now. if anyone has any suggestions Please let me know. ... View more

Without my permission ebay changes listing to accept offers. How can I stop this? ... View more

How can I print packing note from iphone using  eBay app ? ... View more

I received a bid on my item, then the bidder messaged to say she'd intended to "Make an Offer" but had pressed the "Bid" button by mistake.   She asked me to cancel the bid so that the "Make an Offer" button would re-appear, which I did.  I then received another message from her to say that she wasn't going to make an offer after all.  Personally, I'd have felt morally bound to put in an offer but is this perhaps a common ploy by people who just change their minds about buying?   ... View more

Hi I’ve seen a few ebay accounts with listings that say they are an ‘authorised seller’ for a certain brand, how do you get that badge? Is there an application? Thanks ... View more