Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Resolved! Combining postage on Best Offers
Hi,I am a private seller who, until recently, hasn’t sold on eBay in a long time.Previously I only did auction style sales so, if a buyer bought more than 1 item, I could send an invoice to combine postage. I have had Best Offers on 3 of my items fro...
Payments page won't load
I am trying to access the payments page but it just takes me to an advert for ebay loans, which I then click past, it then takes me back to the advert and the asks me to sign in again , over and over and never takes me to the payments page. frustrati...
eBay thinks my listing is an NFT so I can't put it live
I'm trying to sell a 1:200 scale diecast model, and I can't see anything in the content I've entered that might make it seem like an NFT! Any advice on what I might be missing here?
Late Delivery Rate
I'm wondering what eBay plan on doing about the late delivery rate. My late delivery rate was always around the 3% mark. Now within the last week this has shot up to 9.75%. I always use eBay labels for my orders whether it be Royal Mail, Yodel, Evri ...
Possible scam
Item number: 266882524657 - Order number: 21-12337-06867.I sold the above item on 21 - 11 - 2024 and the buyer paid immediately. Postage was free and it stated that it should be 2nd class, Signed for. Two days later, the buyer messaged to ask if it h...
historic sale
Hi,I'm trying to track down a sale I made a few years ago. It's a long shot, but I want to contact the buyer to see if I can buy an item back (long story). Is it possible to view older sales somewhere? I've tried the feedback route, but couldn't find...
eBay Failing to Add VAT to sales made to UK by non-UK Sellers
I have documented examples of eBay's systems failing to add VAT to goods sold by non-UK sellers to UK customers. This is a breach of the 1994 VAT Act provisions as amended in 2021 which obligates an online market place to charge and collect VAT on sa...
Resolved! Authenticity Guarantee - Hallmark Rejected
On Sunday I sold a 9ct gold double Albert watch chain. Sent it off to the authenticator, who today has rejected it on the grounds that, "The hallmark is different than the listing or not valid in the UK". I don't understand this because the listing p...
GPSR NEED HELP
Hi I have been selling on ebay for many years but I am really stressed with this GPSR. this is not good i get it it is good to have information safety etc but many people started this business years ago many of my manufacturers are from china and the...
When does a delivery become NOT a delivery?
So I have never had an issue with Royal Mail. However, an item due to be delivered today was indeed delivered ( sent signed for) ... checked RM website for details and the photo for proof of delivery is packages on the doorstep! With a " squiggle" in...
Resolved! Selling ww11 military used clothing,uniforms
Hello All... Hope all is well with you.Quick question please. I have been trying to list an issued WW11 Royal navy uniform. It is shown as listed on email and on my active listing. But nothing is there on searches and even friends have looked on my e...
How do you issue refund with stipulation item is returned
That's it... happy to refund but want item returned
Buyer Collected - Item flagged as Buyer Paid Send Now?
I sold an item last night and the buyer lives in the same town as me so contacted me to arrange collection and paid cash.The item was still showing as Awaiting Payment, so I was unsure how to sort this out.I marked it as payment received, but it's st...
Feed Back
After selling on Ebay for over 12 years I am now at the point of closing my account WHY? Well, it looks like you allow feedback which is a total lie. One customer who purchased 2 different rated thermal fuses from me left feedback saying" don't work"...
Buyer has broken item and wants replacement or refund.
Sold a phone case for £20. Buyer left positive feedback. 2 weeks later got a message and a picture that case is broken in the corner. They either want a replacement or a full refund. What happens when buyer is at fault? I suppose they will eventually...
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