Buyer has broken item and wants replacement or refund.

[k_patel1984]

Sold a phone case for £20. Buyer left positive feedback.

2 weeks later got a message and a picture that case is broken in the corner. They either want a replacement or a full refund. What happens when buyer is at fault? I suppose they will eventually open a item not as described case and I will have to refund in full. 

No point in them sending it back. 

[tressygirl]

You are correct ,  if they do open a case for item not as described,  because cases are all automatic you would need to fully refund,  but you could then try and appeal the decision for a refund.  

Not gonna lie,  it's not easy , but worth a shot.

This explains the appeal process.

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

@k_patel1984 

[zoomingmouse]

One for your blocked bidder list I would think:

https://www.ebay.co.uk/bmgt/BuyerBlock? 

[ed_58611]

If the item in question was "Genuine Google Pixel 7a Case Official Google SEA (Blue) GA04322 - NEW" then it is over a month since the sale was made and no case can be opened through eBay as far as I am aware.

[lighting_signs_and_vintage]

The date will be from delivery I believe but yes, can't be long now?

And unless it is a very genuine sounding situation I always have the item back as it stops chancers.