Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Variation image upload not working/loading
I had a draft listing with a lot of variations partially setup. Each one already had one image added. Today I have gone in to add more photos, but the photo upload section on the page has not loaded. You get a constant spinning load graphic and it wo...
Buyer Harrassment
I am newer at selling here and have just sold two items to the same buyer within a fortnight's time. He writes me almost constantly. With the first item sold, I had told him I may have more and other things besides but that I was sick (which I was an...
Payment funds are on hold until item delivered but I can't post as I don't have any money!
Hi, Can anyone advise what I should do in this situation please? I have sold an item which is all packaged up and ready to go but I don't currently have the funds to pay for the postage... should I cancel the order? I have tried to use ebay postage b...
Opening a second personal account
Can I open a second account to sell a different type of product ?
Think I’m being scammed by the buyer
Hi all I sold a Dyson battery to someone and sent it via Evri he has messaged me to say he received flowers instead and sent me pictures with the label on them. He is being quite rude and I am convinced he is scamming me! I have had to refund him, bu...
Resolved! Refunded the buyer but need to claim from courier
The buyer has not recieved the items I sent, Yodel, the courier has admited they are lost in their depot. The buyer has raised this on ebay and I have refunded him. Yodel say to contact ebay and ebay will sort it with Yodel.How do I do this?Thanks,Ia...
help on collection issue
I have advertised item on ebay as collection only and the winner has paid the money to ebay that are holding it untill he collects it .. problem i have i now is that winner wants me to send tent to bulgaria by post which i am not willing to do as i a...
PC returned damaged and have been harassed with verbal abuse and threats
Having been a seller on ebay for over a decade, I always deal with buyers patiently and politely. In fact almost always goign beyond the call of duty, and am thanked regularly by buyers for this. Something ebay reps have even noted and vocalsed.Howev...
Seller performance warning, false reasons
I have recently received the message that my seller performance has fallen below standard and if I do not improve i'll essentially be sanctioned and may have limits and increased fees.Ive been on Ebay maybe 14 years, the majority of my feedback is gr...
Buyer disputing used item
Hello, just looking for a little help from more experienced folk! I am a private seller and after a wardrobe clearout, decided to sell one of my designer handbags. I listed it as used item and included photos of all angles and the inside of the bag a...
Items specific
Trying to list an item i.e a Waistcoat. "Items specific " stipulate STYLE . There is no category for a waistcoat and so I cannot get past this, it is not an overcoat !Thanks
Resolved! Charged fees for refunded item
Hi, I have just sold an item on buy it now for collection and the buyer has just said his car is broken and he can't collect the item and wants a refund. Is there I way I can refund the guy and relist without having to pay fees? Also, i've recently g...
Appeal case
eBay asked from proof of non delivery from Royal Mail. Finally I get email from Royal Mail stating that item never was delivered to my address. I uploaded it to eBay but now they told that need this proof in a different format and told that need to c...
Inventory Management in between different platforms
Hey guys, How do you guys manage your inventory between different selling platforms like ebay and Shopify for example? There must be a better way than doing this manually.
Auto Pay
How do I turn off this new 'feature' auto pay that I never even turned on ? I am unable to send combined invoices to buyers making offers on items that I accept with Ebay taking payment from them for each item.
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