Seller Central

13 Days Waiting on Counterfeit Appeal

I’m beyond frustrated at this point. My AirPods Pro 2 listing got flagged as counterfeit on September 20th by I guess automated detection. The listing still shows as active on my profile but it’s hidden with a policy violation message saying I need t...

"Mark as dispatched" - gone

As a private seller paying postage costs on all my listings I sometimes have two separate orders from the same buyer. Previously I would pay for and print a label for one, but include both in the parcel and mark the other as "dispatched". But now wit...

£429 INR: Buyer admitted receipt, but tracking is glitched. Advice?

Hi everyone,I’m seeking advice on a high-value (£429) dispute and wondering if anyone has successfully navigated the "Post-Refund Reimbursement" policy introduced in November. The Situation:Item: Used Mac Mini M4 (£429) sent via Royal Mail Special De...

Resolved! Qualifying for Faster Payments

Hi All, I have recently started to sell items as a Private seller. During my initial month I managed to achieve the required 10 sales, £150+ and no disputes with just 1 item still pending delivery in the last 24 hours. However my evaluation took plac...

Resolved! How does one get payment returned after a refund has been made?

I have just had a customer contact me to say that an item not received refund needs to be returned to me as the item eventually arrived. There seems to be no way of doing this through eBay and one cannot communicate any kind of contact details to ena...

Verifying Bank Account For Over a week

I've been waiting for a payout for over a week but eBay are still trying to verify my bank account. I've had 1p go in and 1p go out. Surely it can't take this long usually. I use one of the biggest banks in the world, I'm not sure why it's taking so ...

HMRC digital report not generated?

I have two eBay accounts. One business and one personal. Both created pre-2024. As far as I can tell, January 2026 is the first year eBay would have generated an HMRC report for both accounts (given their age/use) from 2025, but no reports have been ...

Resolved! Question about selling eyeshadow palettes

HiI was delighted to have sold a now discontinued Dior foundation yesterday for a VERY good price, I actually got the figure from looking at one's that had recently sold and was shocked to see what someone was willing to pay for it (within 4 hours of...

Chat No Longer Working??

I have recently had to talk to eBay on 2 occasions but was not offered an option to chat. Is this now the normal procedure because with chat, you received a transcript but with a call, you receive nothing!!

Resolved! Another Simple Delivery query.

Some advice would be appreciated, Sold an item [Music box set] offered free postage to the buyer. eBay charged me the Simple delivery postage. Took over a week for Royal Mail to deliver the tracked 48 parcel. The buyer contacted eBay for a return wit...

Making Tax Digital (MTD)

HI all I fall into the 50k turnover category from April 26 and am going to need to submit digital records. For several several years I have done my accounts myself generating reports from eBay and my external website before deductions all deductions ...

been scammed

I have sold some genuine Tiffany Jewellery yesterday it was paid for so I posted this morning only to get a email this evening from eBay to say there was some suspicion on the account and not to send It which i HAVE already done. Shocking !! I am dow...

Combined postage nightmare, cant add tracking numbers, general info from eBay

I've just sold 2 items via Simple Delivery to the same seller but both were purchased separately and therefore the postage didn't combine. I offer free postage so obviously I'd like to save a little bit by combining the items into one package. Before...

Who Is Responsable when simple delivery goes wrong

Morning. I have just sent a item well packed and placed fragile stickers on the box. The buyer has been difficult already before the item has even arrived. Threatening me with opening a dispute against me because one delivery attempt failed because t...

Resolved! eBay punishing me for their agent's mistakes

I recently had to cancel six of my presale orders this month, and it appears these cancellations are now impacting my performance review. For context, I previously spoke with an eBay customer service agent Fabian on 10/10/2025 via eBay chat, regardin...

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This Month's Updates

Weekly Chat with the eBay Community Team

Community Mentor Programme

Forum Posts

13 Days Waiting on Counterfeit Appeal

"Mark as dispatched" - gone

£429 INR: Buyer admitted receipt, but tracking is glitched. Advice?

Resolved! Qualifying for Faster Payments

Resolved! How does one get payment returned after a refund has been made?

Verifying Bank Account For Over a week

HMRC digital report not generated?

Resolved! Question about selling eyeshadow palettes

Chat No Longer Working??

Resolved! Another Simple Delivery query.

Making Tax Digital (MTD)

been scammed

Combined postage nightmare, cant add tracking numbers, general info from eBay

Who Is Responsable when simple delivery goes wrong

Resolved! eBay punishing me for their agent's mistakes

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