@darnat
This is in response to your thread entitled 'Dispute Fee' as I am unable to respond directly to that thread.
https://community.ebay.co.uk/t5/Member-To-Member-Support/Dispute-Fee/m-p/7979511#M334278
If you accepted the payment dispute and refunded then according to eBay's help page on dealing with payment disputes you should not have been charged the dispute fee. If you contact eBay, preferably first thing in the morning so that you get someone from the team in Ireland who are more knowledgeable and have greater authority, they should reimburse you.
'Accepting the payment dispute
If you agree with the buyer, or you’d prefer not to challenge the payment dispute, you can accept the dispute. Here’s how:
- Select Respond to dispute from My eBay Orders or Requests and disputes in Seller Hub.
- Select Accept the dispute and select Continue.
- To request a return, select Try to get my item returned and verify or edit your return address
- Select Accept.
When you accept the payment dispute, the amount will generally be paid from the total of your Available, Processing, and On hold funds if you’re a business seller. If you’re a private seller, they’ll be paid from the total of your eBay balance and Pending funds. If you don’t have enough funds to cover the cost of the refund, the amount will be paid from your on-file payment method. We’ll close the payment dispute once the buyer's payment institution confirms the refund.
We’ll also waive the dispute fee and you'll receive fee credits for some or all of your fees for the disputed transaction.'
https://www.ebay.co.uk/help/selling/getting-paid/handling-payment-disputes?id=4799&st=3&pos=2&query=...
@jckl1957
@*vyolla*
@red_magpie
