Simple delivery is awful

[jezzagold]

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did they have to stop the seller from deciding how to post items? Put me right off bothering to use Ebay.

[books1ecb]

1) I have just had 3 SD refunds in one go - at least 2 older ones are outstanding. Maybe someone is listening.

2) Of all the failings of SD the worst is the inability to combine items post checkout. If  SD stays then that is my top request, and it has to be easy to do as Tracked 24/48 labels can be cancelled up to 14 days after issue, so even EBAY's programmers should be able to identify that Sold items have been combined with a single SD label and automatic cancel the rest. Next up would be to allow cancellation for items that are switched to COLLECT post sale. The same rules to apply to Buyer Pays or Seller Pays postage.

3) CS are awful, they just cut me off with a link to an online page to read, rather than trying to identify and arrange the correction of faults in EBAY's website.

4) Looked at Vinted,  what a horrible site - but I see where EBAYs crass ideas have come from. Both SD and BPF come from Vinted, but surely they cannot be a serious competitor to EBAY.

5) I had no objections to a sellers fee; there should be no differentiation between private and business sellers. We all pay Tax on the income, we are all bound by the Consumer Protection Act - as whilst Trading Standards would not take action against a private person, a private buyer can still cite the Act in the Small Claims Court as an exemplar of good online sales practice. i.e. we should take back sold items without argument, as that is the small price paid for having access to an Online Market Place.

[jonatjonatjonat]

Why shouldn’t Vinted be seen as a competitor to eBay? It’s started off as selling clothes at mainly rock bottom prices, but they’ll want to grow from there

on point 5) there are some errors in what you are saying there. Consumer protection laws do not apply to purchases from private sellers. Which is a problem if that private seller should in fact be (or is) a a business.

[books1ecb]

I did state that the Act does not apply to private sellers - but that
buyers can still cite it as an exemplar of good practice in the Small
Claims Court

The Court arbitrator can take account of Statute Law in making their
decision - thus my view that it still applies to us even though Trading
Standards would have no role in its enforcement

In any case it is good practice to accept back goods a buyer does not
want when bought unseen through an OMP

[jonatjonatjonat]

Of course, but a business seller on a private account (already shirking one rule) are they really likely to actually adhere to accepting returns? Dubious on that one.

so you have a buyer here having to go to small claims court to get what they should anyway.

[cobwebcottage]

'so you have a buyer here having to go to small claims court to get what they should anyway'.

Adding to this:

How would you get their name and address to take them to court? Because Ebay wouldn't give it to you.

@books1ecb 

[books1ecb]

No - but I have used the small claims court on a few occasions and there
is no reason not to cite statutory law to present what is reasonable
behaviour

I would always accept returns, and pay return postage, it very rarely
happens and is a price worth paying to be able to sell on EBAY - I have
been on EBAY for 22 years and it has only happened about 2 or 3 times.

[jonatjonatjonat]

You are assuming everyone does the same as you.

frankly, if you are buying the books you are selling specifically to sell, you are part of the problem. But I wouldn’t outright assume that is the case, it could be a collection you are selling off.

[books1ecb]

Full address details are revealed on the EBAY invoice and returns label

But to confirm I have not been taken to court, I would always accept a
return and pay the return postage  - I am just saying that a buyer could

[cobwebcottage]

That scenario doesn't work if the buyer is outside the 30 day returns. A few years ago, there was a 'private' seller selling 100's of brand new electrical items. Consumer Law says that items have to be fit for purpose and last a reasonable amount of time. If an item for example costing £300 had a fault after 45 days how is the buyer protected by Consumer Law when the seller has a private account?

[pegr-834437]

Its far from what they only need to sort out but if they actually explained SD in the first place half of the complaints would have been explained away, look back through the threads (all 47 of them) and half of the complaints are bs ones where people just havent read what SD will do. They then get repeated 486 times so your average forum/reddit user now believes it.