Seller Central

Ebay UK, Poor Decisions, A Bleak Future For Private Sellers, And A Lack Of Common Sense

A discussion thread regarding changes that have been made and forced upon users that have totally ruined what was a very good site.

Chat agent can't read my messages

Having an issue where I can't use ebay chat to resolve my issue - agent doesn't seem to be able to read my messages and they have gone unanswered for about 20 mins (not pictured: previous chat where agent kept asking if I was online and didn't respon...

"Mark as dispatched" - gone

As a private seller paying postage costs on all my listings I sometimes have two separate orders from the same buyer. Previously I would pay for and print a label for one, but include both in the parcel and mark the other as "dispatched". But now wit...

USA tariff exemptions

Are collectable Victorian Christmas cards and postcards exempt from USA Tariffs ? I refer to items that are ocer 100 years old. Published exemption lists are unclear.

Buyer seems unwilling to agree a collection date, how long is fair?

An item listed for local collection was sold, and paid for, but communication with the buyer is slow and they are unable to agree a day when they can collect it. How long is fair to wait for them to collect?

Ebay Simple Delivery is a scam?

I'm hoping someone here will be able to help or explain what can be done. I sold a mobile phone on eBay and was forced in to using eBay simple delivery to send it with Royal Mail. I wasnt bothered by this as it seemed to simplify the process. I packa...

Auction removed by eBay despite the fact that the photos are my own

Please do not delete or remove this thread/post, because by doing so you will effectively grant me permission to escalate the matter further. The line has already been crossed not by one abuse, but by many — and that is only in my case. To others: Ye...

Fraudulent Return

A buyer requested a return claiming it faulty (this is for an LP record), I accepted return, I received a very scratched copy of the LP, not the original copy, I opened a case with ebay giving detailed info. A few days later the case was closed givin...

Need Advice: Buyer Requesting Address Change – Using eBay Simple Delivery (Evri)

Hi everyone,I’m hoping someone can offer some guidance on the best way to handle this. I sent a parcel using eBay Simple Delivery (Evri), and the buyer has just contacted me to say they haven’t had any tracking updates since Friday. They’re heading h...

Combined invoices

There seems to be a problem with combining invoices this morning. I cannot enter the total in the payment box after selecting 1st Class postage for three items in an invoice. I have tried using several browsers to no avail. Is anyone else suffering t...

Ebay simple delivery opt out

So ebay have decided to force private sellers to use simple delivery for all listings.Previously you could select advanced options in postage and select your preferred postage method as before.Did ebay announce this to private sellers - did they .......

Fee Changes have KILLED Private buying & Selling

As a buyer and seller on here for 22 years, I'd like to congratulate the people who came up with this buyer protection scam. Let me refresh you with the original announcement and I Quote: "At the end of 2024, we changed our fee structure, making it f...

Question about "Best Offer" listings which have sold

Hi. I just have a question about listings which have "Best Offer" included in them. When viewing completed listings, is there a way to know if the item sold for the price listed, or if the seller has accepted a lower offer? For example, if an item is...

Simple Delivery - Punished for not using Evri ?

I have only made 3 sales since Ebay brought in simple delivery. I have my account set to Royal Mail.Sold a Jacket today ,( 4/11/2025),packaged it up, went to post office , package refused !!. Why ?..... Ebay sent a label for a maximum parcel of 2kg a...