Option to send invoices disappeared

[s2000king_123]

Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about.

I have buyers waiting to pay, but are reluctant to pay for the entire postage cost in one go and have me refund due to the amount of money they would have in limbo. 

anybody else having the same problem? Anyone at eBay able to confirm it’s being looked into so I can tell my buyers? 

[yoganutvmw]

Postage is tax free or paid buy carrier

[yoganutvmw]

Try royal mail on line join/register with click and drop

[eastern-lights]

Just to mention a little change related to Simple Delivery that I have just noticed whilst experimenting, apologies if it has been mentioned before:

I have my handling time set to 5 days. I never take that long, mostly despatching next day, but I like to have the elbow room in case life gets in the way for a day or two.

If I select Simple Delivery, that changes to 3 days handling. There are no options greater than 3 days handling under Simple Delivery.

If I now change back to Custom Postage, handling remains at 3 days but I can go in and edit it back to 5.

May not concern many people!

[andha-21]

3 days is the maximum timeframe allowed in Simple Delivery.

[craftychickfrances]

But there happy to withhold payments even thought item has been delivered and feedback left 🙄

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[james23011985]

Already do this...Very easy and you can get them to collect for free with the address label as well....How bads that.👍👍👍👍

[james23011985]

If i want to re-list then i have to change all postage options individually and if you have 50+ listing to change then that takes time.

[james23011985]

Yep i found this out too.

[james23011985]

Yep me too...Am awaiting replies.

[a45heaven]

and if you have 50+ listing to change then that takes time.

If it takes longer to process , then simply list less items.

I allocate an amount of time to the platform - and as i can't recall any changes ebay have made which speeds up any process.

Im down to around 40 items a week from 125 a couple of years back - that followed removing 3500 Set Sales to another platform when ebay started taking fees on postage.

[james23011985]

Well why should i....all because of ebay....I'm now listing on several other free to sell sites elsewhere....Until or if ebay have a change of mind.

[yoganutvmw]

50 items per day would take up your time anyway is that correct ?

[yoganutvmw]

true

[james23011985]

Defo

[djw002]

Same here been awhile now we cannot send items combined invoice.

[craftychickfrances]

I have just had a very heated conversation with a customer service 

One of my customers has just paid for items and it came up with simply delivery which I may add I 100% didn't use that function then they processed to mark item as dispatched with out my knowledge 

This cannot be right surely 

The customer service person said she had no facilities to mark these items as un dispatched 

Really not happy 

[yoganutvmw]

the simple delivery i set until you opt out but not heard that one about marked as dispatched before you had chance to print the label ?

[craftychickfrances]

They have with mine lady paid and straight away it came up dispatched
Customer service useless

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[yoganutvmw]

Weird how came up dispatched before label being printed could always contact customer and explain what happened and if you are still not happy with ebay cancel item siting ebay problem

[craftychickfrances]

I've had a conversation with customer service and they said they haven't got the facilities to un mark dispatched items I said you shouldn't be messing with my ebay account anyway
So just keep an eye on your pages

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