This Month's Updates
Eve Williams, General Manager of eBay UK, shares the latest updates.
Forum Posts
End listing early to highest bidder - who pays the buyers protection
If I end a listing early to the highest bidder, who pays the buyers protection? If I go to the option to end the listing I get two options, "sell to highest bidder for xxx" or "end listing early and cancel all bids" In the example below does the bidd...
Resolved! Question about selling eyeshadow palettes
HiI was delighted to have sold a now discontinued Dior foundation yesterday for a VERY good price, I actually got the figure from looking at one's that had recently sold and was shocked to see what someone was willing to pay for it (within 4 hours of...
Making Tax Digital (MTD)
HI all I fall into the 50k turnover category from April 26 and am going to need to submit digital records. For several several years I have done my accounts myself generating reports from eBay and my external website before deductions all deductions ...
Claiming from Royal Mail
My buyer contacted me that their purchase had arrived damaged (with photo), I immediately asked eBay to refund the amount (wrong), Now I would like to make a claim against RM (Tracked 48 used), but apparently my buyer should open a case, but now she ...
£429 INR: Buyer admitted receipt, but tracking is glitched. Advice?
Hi everyone,I’m seeking advice on a high-value (£429) dispute and wondering if anyone has successfully navigated the "Post-Refund Reimbursement" policy introduced in November. The Situation:Item: Used Mac Mini M4 (£429) sent via Royal Mail Special De...
13 Days Waiting on Counterfeit Appeal
I’m beyond frustrated at this point. My AirPods Pro 2 listing got flagged as counterfeit on September 20th by I guess automated detection. The listing still shows as active on my profile but it’s hidden with a policy violation message saying I need t...
"Mark as dispatched" - gone
As a private seller paying postage costs on all my listings I sometimes have two separate orders from the same buyer. Previously I would pay for and print a label for one, but include both in the parcel and mark the other as "dispatched". But now wit...
Resolved! Qualifying for Faster Payments
Hi All, I have recently started to sell items as a Private seller. During my initial month I managed to achieve the required 10 sales, £150+ and no disputes with just 1 item still pending delivery in the last 24 hours. However my evaluation took plac...
Resolved! How does one get payment returned after a refund has been made?
I have just had a customer contact me to say that an item not received refund needs to be returned to me as the item eventually arrived. There seems to be no way of doing this through eBay and one cannot communicate any kind of contact details to ena...
Verifying Bank Account For Over a week
I've been waiting for a payout for over a week but eBay are still trying to verify my bank account. I've had 1p go in and 1p go out. Surely it can't take this long usually. I use one of the biggest banks in the world, I'm not sure why it's taking so ...
HMRC digital report not generated?
I have two eBay accounts. One business and one personal. Both created pre-2024. As far as I can tell, January 2026 is the first year eBay would have generated an HMRC report for both accounts (given their age/use) from 2025, but no reports have been ...
Chat No Longer Working??
I have recently had to talk to eBay on 2 occasions but was not offered an option to chat. Is this now the normal procedure because with chat, you received a transcript but with a call, you receive nothing!!
Resolved! Another Simple Delivery query.
Some advice would be appreciated, Sold an item [Music box set] offered free postage to the buyer. eBay charged me the Simple delivery postage. Took over a week for Royal Mail to deliver the tracked 48 parcel. The buyer contacted eBay for a return wit...
been scammed
I have sold some genuine Tiffany Jewellery yesterday it was paid for so I posted this morning only to get a email this evening from eBay to say there was some suspicion on the account and not to send It which i HAVE already done. Shocking !! I am dow...
Combined postage nightmare, cant add tracking numbers, general info from eBay
I've just sold 2 items via Simple Delivery to the same seller but both were purchased separately and therefore the postage didn't combine. I offer free postage so obviously I'd like to save a little bit by combining the items into one package. Before...
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