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Seller News: December 2025

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Combined postage

Hello does anyone know how Ebay work out postage when a buyer purchases 2 separate items? I sold 2 items to one buyer and it automatically combined the p&p but to the weight of 1 item. I just don't understand it, there is nowhere to change it so I ju...

cant add tracking to a sold item

trying to add my own tracking number to an item I sold, but keeps coming up with an error. auction was setup with "simple postage" but I needed a service for delivery ebay does not offer. item is sent and buyer has it but ebay keeps telling me its ov...

Please Help

I sold an item and the buyer has then asked eBay to step in as they wanted a refund and told eBay that the iPhone box was damaged on the sides. When I sent it, the box was immaculate as the phone was also sealed. What does that mean from eBay? I'm ne...

User avatar by • Contributor
  • 201 Views
  • 11 replies
  • 0 kudos

NO LONGER SELLING DUE TO SIMPLE DELIVERY

AS OF 15TH APRIL MY DAYS AS A PRIVATE EBAY SELLER WILL STOP AFTER 19 YEARS.I AM FED UP OF THE GREED OF EBAY AND I HOPE OTHER EBAY SELLERS DECIDE TO NO LONGER LET THE EBAY CONTROL FREAKS HAVE THIS MUCH CONTROL OVER PRIVATE SELLERS.

User avatar by • Conversationalist
  • 589328 Views
  • 9958 replies
  • 625 kudos

Buyers sending their own courier to pick up

What is my situation if a buyer sends thier own courier to pick an item up then want to return it ? Do they forgo their buyer protection ? Would I be obliged to pay for the return ? I'd like to help my buyer but the item was marked collection only. I...

not using simple delivery

I have sold an item that was too large and heavy for the simple delivery option that ebay wanted me to use. Instead I paid for a different courier, and accepted the cost myself. Now I cannot mark the item as dispatched, and I am getting late dispatch...

Return label not provided by Ebay

A buyer bought a record from me and has claimed it did not match my description, ebay has approved a refund or return. Normally in these cases ebay provide the label to the seller and I pay for it but this time they are asking me to buy the label,( n...

User avatar by • Contributor
  • 122 Views
  • 5 replies
  • 0 kudos

Has Custom Postage Now Gone ?

Please can someone offer some advice.I've read that we can opt out of the Simple Delivery and still use Custom postage but I cant see the Custom Postage option anymore when adding a listing ?I've tried this on new listings, revising a listing, listin...

User avatar by • Conversationalist
  • 11065 Views
  • 89 replies
  • 0 kudos

Resolved! Policy Violation

I listed 3 items today. I put a link to YT on them all and a comment to contact me if any questions. One item came back with policy violation? I requested a phone call, the agent advised me to remove the YT link and the contact me. I did tell him I d...

User avatar by • Contributor
  • 655 Views
  • 13 replies
  • 0 kudos

Feedback on postage under-declaration warning

I wanted to contact ebay to give the feedback below. I don't want to do this by phone as I will just get some prerehersed reply and nothing will be passed on. So I tried the chat and was given an email address. I tried the email address and got a rep...

User avatar by • Contributor
  • 251 Views
  • 7 replies
  • 1 kudos

EBay changing my postage.l

So quite an experienced seller of picture postcards, taken from my boxes. i have recently noticed..my postal policy..chosen by me and I guess, approved by eBay is being over ridden on some of my sales. All are generally low value.I am listing postage...

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