Buyer messages me after 29 days

[kennylonglegs]

Hi, so I sold a brand new electric blanket and she messaged me saying she hadn't received it. I checked tracking and it was in her shed with a photo so I thought, well that's the end of that one. Only for her to message me 29 days after delivery, to say she finds the switch stiff to turn on. That's all she's said. I've checked her feedback left for others and there's a shocking amount of negative feedback that she has left to other sellers saying she never received the item, the items damaged or not described etc. Do I have a leg to stand on if she decides to open a dispute to get refunded?  Thanks 

[kennylonglegs]

That's brilliant, thank you so much! Will be doing this, didn't even think of this kind of idea. Youre a star, thank you! 

[kennylonglegs]

Perfect thank you, I will try this then do what the previous suggestion thought of to give me time. 😊

[andha-21]

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@kennylonglegs wrote:

Perfect thank you, I will try this then do what the previous suggestion thought of to give me time. 😊

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If you haven't done anything yet, maybe combine the 2 ideas. Use their checking shop but make it illegible as if the autocorrect ran wild.

As long as they don't understand it they'll have to reply back asking for clarification. Same story, twice. 

[kennylonglegs]

I like your thinking! I've sent a message that looks a bit gobbeldy *bleep* so just waiting on her reply then I'll reply with the contacting silent night scenario.  Hopefully keep it going until 12pm then I should be safe. Thank you so much for your help 😊

[247.ink]

The stiff switch is a "safety feature" so it doesn't get turned on or off by accident. No doubt they try opening a return in another month (which you can reject) just in time for the weather getting warmer and it not being needed anymore. 

Don't worry about negative feedback everyone deals with an idiot at some point and the odd one won't effect sales in anyway.

[alexis*27]

Some people are just weirdos.

Sold an iMac and it had a miniscule scratch on the metal, not even the screen. Never even noticed it.

Told the guy he could return it. But then he tried to get me to do a partial refund. I said how would that help because it wouldn't make the tiny scratch disappear. He backed down and went away.

50 days later he came back and wanted to send it back. EBay just gave me the option - "you are under no obligation, but do you want to accept the return?"

Obviously said no. He never left any feedback.

Incidentally I couldn't sell an iMac today. Who on earth would want to pay £50 on top due to eBay's insane new rules?!

[kennylonglegs]

Of course, never thought of it being a safety measure.  Yes to be honest I'd rather have the negative feedback over a return happening. Thank you 😊

[kennylonglegs]

We live amongst them unfortunately. 

That's crazy, people like pushing their luck don't they. I feel she may be hoping for a partial refund also but I'm keeping her talking like others have mentioned. It's working so far 😉

[parsley2003]

I sold a heavy silver 925 marked bracelet. She she had tested it because it felt hollow and tinny even though i had proof of weight photo in listing and of the 925 marks. Not sure how it was tested but i told her that it would have damaged it and she agreed that it had and stopped asking for a return. Some people will try anything

[jma2815]

That’s what I thought, but my experience is that it blocks communication straight away (at least with the ‘do not allow contact’ setting on).

I blocked a buyer who was trying to get a refund through messages but refusing to open a return (I was afraid they would make a malicious purchase) and from that moment all I saw was ‘you have a new message from *troublesome buyer*, respond now’ but if I clicked on it I only got the first few words of the message with the ‘more than ninety days old’ alert. 

[bittyboy101]

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@jma2815 wrote:

That’s what I thought, but my experience is that it blocks communication straight away (at least with the ‘do not allow contact’ setting on).

I blocked a buyer who was trying to get a refund through messages but refusing to open a return (I was afraid they would make a malicious purchase) and from that moment all I saw was ‘you have a new message from *troublesome buyer*, respond now’ but if I clicked on it I only got the first few words of the message with the ‘more than ninety days old’ alert. 

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Here's the direct link to the block bidders/buyers list just in case you need it ! 

https://www.ebay.co.uk/bmgt/BuyerBlock? 

[jma2815]

I don’t need that, thanks. I’m well practised at blocking. 

Also I don’t sell any more due to the changes. And that’s not just words. 

[bittyboy101]

That's cool. 😎

[jazz_monkey]

As one sided as it appears, ebay do sometimes take the side of the seller.

I once had someone open a lost item case after several weeks. Unfortunately for them they'd forgotten they'd already left me positive feedback saying how great it was...  that was settled quickly!

The only good thing about such buyers who are basically the Internet's equivalent of shoplifters, is that they're often not the sharpest.