eBay Help
Payments
Payments related discussions, questions, and input shared here
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Your February 2024 Seller Update

Learn more

What do new HMRC rules mean for selling on eBay?

Learn more

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause

Forum Posts

Start a conversation

Resolved! Separate Refund has eaten sold item payment..

I sold an item the other day. I've been waiting for payment to process. I sold another item tonight that I had to refund. The sale that was processing has now finished. But I now only have a tiny amount of the money from the item I sold the other day...

Account restricted

Hi, ebay community seller, i need your attention regarding my seller account today i have received email from ebay that my account has been restricted for buying and selling both and they need more information regarding my account and advised to cont...

User avatar by • Contributor
  • 211 Views
  • 17 replies
  • 0 kudos

Damaged goods

So am i the only one aggrieved about this, I sold some motorbike parts on here £25.00 and the buyer has returned them damaged, but i still have to give a partial refund £21.93, but I'm now £25.00 out of pocket, am i doing somthing wrong of is this ju...

How long can i start a dispute over a fake item?

Hi, I recently sold a watch on ebay which has been checked buy the buyer and has come back with a letter saying the watch is fake. I of course feel bad and will refund him as I didn't know because I also bought the watch on ebay in 2022. My question ...

Resolved! MC011 Restriction

Good afternoon guys, Recently got hit with the MC011 Restriction. Gave all the invoices for proof of purchase of each order, ensured each item had a tracking number which has been delivered. They denied my Appeal and now my account is permanently res...

Resolved! EBay fees explained

I have recently made 2 sales on eBay. The buyers have paid the full price plus postage. EBay have deducted their fees and my net amount is less than the price paid for the item. On top of that I have then had to purchase the postage label. EBay have ...

Financial statement green or red

I'm confused with the financial statement it says closing balance £4.91 which is in Green, is this credit I'm in or debt for fees? Can't get any help from eBay, no one to talk to, the auto bot is useless and doesn't understand any question I put in. ...

User avatar by • Contributor
  • 183 Views
  • 5 replies
  • 0 kudos

Royal Mail, receipts of return

I recently returned two items to 2 separate sellers. Royal Mail put both return references on the same receipt. This meant that only one reference was identified with one eBay return. So that means that one return does not lead back to an eBay seller...

User avatar by • Contributor
  • 155 Views
  • 5 replies
  • 0 kudos

Payments on hold

My funds are on hold because eBay is saying I need to upload tracking info, i use ebay for my delivery’s so all my tracking info is automatically uploaded anyone else have this problem or a fix for this? Many thanks in advance.

User avatar by • Contributor
  • 507 Views
  • 2 replies
  • 0 kudos

Resolved! Debit Card Refused

Hello,I have been using a Lloyds debit card for years on Ebay with no issues. Some weeks ago i had a call from Lloyds re a payment i stopped on a PC forum who requested that i send a payment of £1 to answer some issues i had with a printer recently p...

Payment on hold

Hi all, A buyer collected an item I sold the other day and we scanned the collection QR code. The buyer left positive feedback and I have a signed sales receipt from me and the buyer confirming it was picked up and in full working order/as advertised...

Payment

I can't put my account name in I touch the box but can't enter txt help please

Seller hasn't refund when marked returned

Hi,I returned an item using free return via Ebay/Royal Mail. The parcel was sent back to me but Ebay showed "item returned" weirdly . The seller didn't issue refund.I then asked the seller for return address, paid for the postage and sent it back the...

User avatar by • Contributor
  • 295 Views
  • 2 replies
  • 0 kudos

Resolved! Refund

A few days ago, I ordered (by accident) a set of pushchair handle covers. It arrived & I found out it was only 1! I requested a refund as I can't use just 1.The seller said "yes, but you need to pay return postage. " I queried this & they offered a p...

Got payments related questions? Start here:

Featured Posts

Top Solution Authors
View All
Top