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Returns and refunds

I buyer purchased 40 empty CD cases from me, he was rude in his messages and he asked ebay if he can return them as not what he wanted, ebay agreed, when they came back to me some were missing yet ebay refunded him the full amout, even though I told ...

Didn't recieve full amount for item

Hi, I sold an item for £40 and only received £21.53. The listing fee was £0 and the seller paid the postage. I've checked my transactions and there's is no indication as to why I have only received half the amount. Can someone help me please?

Unable to get payout

I've made plenty of sales in the past year but now all of a sudden I'm being told my current payment method is invalid, my debit card expired in December and I have gotten a new one since and added it and used it on eBay, I removed and readded my ban...

Buyer issues whilst payment pending on delivery

I have a buyer whos uk address is the shipping address of a firm that exports to his country. My ads state uk buyers only. He has already tried to purchase 1 item from me - I cancelled him via the issues with address route, followed by a long message...

Unpaid item

ref order 05-06614-55842 gplan sideboard £250Sold item in feb2021 , but didn’t receive payment into my account despite email on 25/2/2021 saying “status paid”how can I resolve as there is nothing showing in my account as I may had to create another a...

Item refund

Hi we recently sold an item and the buyer requested to cancel due to wrong address, the refund was taken from our ebay balance even though we hadn't received the funds yet, the status says the money shall return February the 3rd but we haven't receiv...

hi so iv recently sold something on here and for some reason my account has been restricted I rang

them and they said it was a name error so I corrected it then he told me to send I'd so I filled out my national insurance nunber and also filled a report they then send me a a message basically saying they will not be reinstate my account due to act...

Helloi need6help removing feedback

Hello a seller sent me review request to up date feedback which I changed from negatve to positive. Seller said its still negatve i have tried to remove but I can't. Seller won't give full refund until its done

paying money owed to ebay.

I owe money to eBay and have have tried to pay this using the same account and details through which I pay for my eBay purchases, and which they have accepted to date. EBay Claim, though, that they are unable to access the money via the details I hav...

Earnings

Hi! Just earlier this week, there was an “Earnings” tab in the Payments section where we could check our income for a selected period. Today I can’t find it anymore. Does anyone else have the same issue?Thank you!

Incorrect postage cost data on HMRC Digital sales report

I've just had my 2025 digital sales report produced by eBay (which I'm assuming has been submitted to HMRC already) The report shows a full list of items sold for the year, and the cost for postage against each item when Simple Delivery was used. All...

Ebay Only Sent Half My Funds

I sold an item and have had the funds supposedly released to me. It sold for £10.18however i only have £4.43 there. I have looked through the summary and there is no kind of deductions to be seen. Has anyone else encountered this before?

Ebay disputes while seller is on holiday - Daylight Robbery

As a seller i have just been robbed and sent into an unarranged overdraft. I've had my Ebay store closed on holiday since Christmas time. In the time there has been a dispute, a seller has claimed and been given a refund all in the time that I've bee...

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