Member To Member Support

Seller Is Amazing, Royal Mail Are PANTS

Hi, so my item was sent with Royal Mail Tracked 24, to MY address (VERY IMPORTANT!), but Royal Mail delivered it to the GSP address.. It's marked as delivered and its a 15 minute drive from me so I am tempted to pop by but I'm afraid of rejection.. I...

Resolved! Sending from UK to US using GSP

I have recently sold a record for £75 which I have sent using eBay's Global Shipping Programme from the UK to the US. After I posted the item, the buyer contacted me stating that the tracking information advised that they would have to pay import fee...

EBay GSP returns label

When a customer requests a return for INAD on an eBay Global Shipping Order. I need to create the label but I don’t have the buyers delivery address for a organised collection as it went GSP. Do I need to get the address from the customer or can I ju...

Is there any hope eBay will side with me during clear cut return fraud?

Sold a board game bundle on eBay of Game A and Game B. Picture of game a and game b. Description of game a and game b. Sold via gsp to a buyer in Germany . When it arrived, he messaged me asking why Game C wasn't included. Game C was a separate aucti...

Editing mass listings to enable Global Shipping Programme

Hi there, I'm wondering if there's a way to change all my listing to include the option of using the GSP, instead of going into each one individually. Many thanks,Oscar

Global shipping programme

Gsp enabled on my listing but 3 different buyers Italy, Spain and Lithuania in last two days haven’t been able to pay it says on their eBay seller doesn’t ship to their country

Shipping to US

A buyer in USA has been told I don’t ship to America and he cannot pay. I had Global Shipping activated and no countries blocked. Is global shipping to USA still suspended?

offers

what happens if the seller does not respond to an offer?

German Buyer not able to buy UK listing

I have this listing (https://ebay.us/m/t9QPKl) which has eBay global shipping activated, and Germany is in the list of countries it should work in, however when a buyer in Germany attempts to buy it, they can’t. I have no idea why. I’m based in the U...

Postage wrong

Good morning I have sold an item and it’s going to Sweden on gsp the original postage cost was £5.85as the Item is 4kg I have printed the label ( Royal Mail ) and the cost is £2.75 to send to hub which will not cover the weight please advise paul

Help on VAT for a UK sale via the GSP Returned

I sold an item from the UK to Italy via the GSP. The buyer has returned it and I have received a bill for import VAT to release it. How can I claim this VAT back or refuse to pay this VAT when the original sale was via GSP not me (so I didn't have an...

International Rates Table bulk update

Ever since eBay launched its Simple Delivery and basically forced sellers to use a tracked delivery service, any listings I have previously set up with the right postage costs, have all been altered, to sort this out I created a postage rate table fo...

International Shipping, Rate Tables, not Global Shipping Program

Hi All, I am a UK seller.I have been trying to set up International Shipping using Rate Tables', but not using the Global Shipping Program. Many of my old listing are set up like this and still work, but I noticed if I 'revise' an item, that option i...

Duplicate Label GSP Need Help

Hey, I had three order's around the same time, so I shipped them at the same time last Friday, I used eBay pre-paid qr codes to ship, I showed the qr codes to the postal worker, and my family member recorded the whole process since the items are wort...

Gsp

Brought a brand new doll in box off a seller in ‘Uk’ I’m also in the Uk. the parcel arrived within 4 days and I received the wrong item another doll she was selling which was second hand. Seller is trying to say GSP have made a mistake I didn’t send ...

Resolved! Global shipping programme

Is the global shipping programme to Canada suspended

Global shipping refuse to accept parcel to Canada????

Customer from Canada buy jacket with global shipping. Tracking info from Royal Mail shows : recepient refuse to accept (GSP ,Lichfield) and now return to sender? Buyer ask what is the problem? Any idea why they return it?

GSP

Item (Football hat) listed on Simple Delivery to UK; GSP open for international buys. Ordered from Australia but GSP appears not to be working or will not send to Australia. I'll send anywhere! His eBay agent advises I can send an invoice with postag...

Listing not showing on international sites

HiI Listed an item with GSP which I have enrolled in.GSP claims the item will be visible to all country's that support GSP.I have checked Ebay.de, Ebay .com & Ebay France and I can not see my listing on any of them.Is there a time delay, my last chec...

International GSP

A buyer from USA is wishing to bid on my item (326837574634) however gets an error message stating I do not ship to the USA. International GSP has been selected and so I’m unsure how to resolve. Any help appreciated. Thanks

GSP on items to the USA?

A US prospective buyer isn't given the option of using the GSP only told to contact seller.I asked ebay & was fobbed off with 'to do with tariffs' & to send it myself. I won't risk that so when are they liable to sort the GSP out??

Resolved! Global shipping option enabled but not available

I was offered global shipping but I don't think it is showing as an option for my customers.

Ebay Global Shipping Issue

Hi All,I do not ship to USA, or Europe and I have excluded these locations in all of my listings Global Shipping. However, my listings are now showing that I ship to USA and Europe. My postage is set up correctly to exclude these continents, but it k...

global shipping program

How do I put an item for sale on GSP

Customer in USA trying to pay for Item through GSP

Customer in USA trying to pay for Item 187643237674 but told we do not ship to USA, please advise as customer awaiting my response

GSP returns?

Customer in frane, item arrived damaged via uk..ebay GSP..FranceWHO should it be sent back to? customer cannot find where to print lable and we do not have option to do one at all?Thanks !!

No shipping option for International buyer

I am based in the UK and sold a large item to someone in Germany (approx 20Kg) I have enlisted ebay's global shipping programme and Germany is a country listed on it, but the buyer advises me he cannot select a delivery option and therefore cannot pa...

Resolved! Insurance to Global Shipping Program Warehouse

My item has sold for £100 and will be sent via GSP. How do I insure it for the UK leg of the journey?I have read on eBay that the UK part is for me to insure, when it reaches GSP it’s then covered. The Post Office cannot add two tracking labels to th...

Global shipping option

Hi,I've sent items recently to the U.S and europe via ebay's shipping programme, but for some reason even with the "Send with the Global Shipping Programme" tab switched on, its not letting buyers make purchase's. Any ideas? Many thanks in advance

Global Shipping Programme

Hi everyone. Does anyone know if the Global Shipping Programme is currently shipping from the UK to the US? Thank you in advance. Betty

Is the island of Madeira included in the global shipping program

Is the island of Madeira included in the global ship

global shipping label missing ref#....code

Just ordered postage for a global shipping order, the ref# code number is on the screen with the WS138UR address but when the label prints the ref# code is missing, i have had to enter it by hand, is this a new thing or one to watch.

I've opted in to GSP but cannot sell item to send to Sweden - why?

A buyer in Sweden wants to buy an item I listed this afternoon. She says the listing does not allow international shipping but I am opted into GSP and this has worked before with items listed with simple delivery (this is a private seller account). A...

GSP

I have not sold anything om GSP for weeks now,is it still working as it was say 6 months ago ?

Sending to the USA from UK: I have had bids

I have had bids on an auction but apparently bidders in the USA can't bid; what have I done wrong/how can I allow USA bidders to bid? Thanks.

Global sales decrease

We're a small charity based in South Cumbria, UK who have been selling on eBay for over 15 years. Recently we have noticed a decrease in international sales via GSP. We assumed this was due to the instability of US sales recently as well as the EU GP...

GSP and opting out of other countries

Hi All I have GSP enabled on my listings. Do I need to opt out of all other countries as well or does GSP override this option? I only want to send via GSP. TIA

Charge on account after buyer not wanting to purchase vehicle

Hello Ebay why have I now been charged for selling a vehicle that I have not sold. The buyer sent an offer which I accepted only for 12 hours later them to say it was a mistake and no longer wanted. Why is it the seller (me) now has to pay a final se...

Buyer Bought wrong size Jacket, request Return. I don’t accept. EBay Step in. They try to blame me!

The Buyer from Brazil has bought a jacket from me through GSP. After I've dispatched The item, l've received a message from buyer saying that he thought he bought different size, because apparently the size "XS" mentioned in the title has been transl...

How to check if a listing has GSP for overseas postage

Wanted to check if a listing has GSP on the listing but I don’t know where to look for it once the listing is live

Postage to Germany

Hi, I’ve just had a message from someone in Germany asking about postage, I am part of the Global shipping so how can I let them know the cost of an item to Germany

usa to uk shipping

Hi - been trying to buy a small used item from usa but ebay prevemtinf global shipping - anyon got any idea when this might be rectified?

Resolved! GSP not allowing me to send to Poland

Always have GSP enabled. Buyer in Poland cannot pay as needs shipping costs to pay. Message he gets is that This buyer does not ship to Poland...but I will - indeed before SD never a problem. Any ideas welcome! G

Any fees for private seller when selling via ebay global shipping and accepting an offer?

Had a reasonable offer on one of my listings for £160, but its via ebay global shipping.Now firstly I have no idea if this £160 is before or after the "buyer protection fee". In addition, I swear there were still sellers fees when selling internation...

GSP

An item does not include GSP for Portugal on the list with item for sale, have contacted seller and they said that the problem is with ebay as they included Portugal, can anyone advise please