Member To Member Support

Listings stuck in drafts

Hi all, Pretty new to the selling game and just use it to get rid of stuff cluttering the house. I've sold a few items recently, however I'm trying to list more and they won't publish. Instead just spins for ages and then ends up in drafts. This cycl...

Lost or Late delivery item

Sold shoes on eBay and sent with Royal Mail Tracked 48 on the 25th. Tracking still hasn’t updated/delivered. Royal Mail said because the label was bought through eBay I need to go through eBay for compensation.Buyer may open INR case soon. What’s the...

Simple Delivery Message for custom order

I have received a custom order, but I am unable to view the buyer's specific requirements. The messages appear to be blocked or filtered by an automated eBay system, with a note stating the issue is being dealt with due to simple delivery. As this is...

Resolved! Buyer wants multiple listing items for an offer. How do I do this?

Hi,Bear with me, new to this! I have 3 similar items listed, all at buy it now or best offer. A buyer wants all 3 and has made an offer for all 3, including postage, which I have accepted. Trouble is, I have no idea how to go about this!Any help woul...

Froze my selling area

Hello. I will be abroad for 10 days. How could I stop my selling area until I came back?

Diabolical service from ebay

I have purchased a sewing machine (£200) was really looking forward to it… noticed Evri’s tracking never moved. That usually means they’ve lost the pack. I reached out to Evri it was very painful, but Evri has sent me an email saying they’ve lost it,...

Cant revise an item due to not having an EAN+

Hi all, I'm trying to revise a listing/adjust the quantity of an item I have for sale, however I cant revise an item due to not having an EAN + it also says the listing is currently in a 'restricted' state in a second error message. This is a listing...

Age

Proof of age with out credit card?

A seller has stolen my images

I am an artist and a seller on EBay has stolen images of my artwork from either my Etsy shop or my website. I print my original paintings on to sticker material for sale. I still have my original paintings. I have discovered that this seller has been...

Less Payouts than expected

Seller here,Made a sale and after all deductions I was expecting a certain amount as payment but ended up with a payout that is £8.45 short. Was supposed to receive £31.42 but received £22.97. Tried reaching out through the chat area but it’s a total...

7 non-identical books under one listing

I have seven books which are part of a series. So that potential buyers can save on postage, I want to list them together and I can see similar listings so you can sell items under the umbrella of one listing, but how please? Photo to illustrate what...

Multimuser

Hi, I’m the account owner but I don’t see the option to invite team members.

listing on ebay

hi everyone, i am a new seller on ebay and i am a bit confused as to why i am being charged an insertion fee for listing my products on ebay even after paying monthly for my shop. i will be glad if anyone can put me through this process please. Thank...

The most popular item

Hi What is the most popular item sold on eBay?! It’s good to know. Thanks Forever charms jewels

Resolved! eBay Appeals - Rejected

Hi All If an article is listed as "Echo Dot 5th Generation Outdoor Wireless Bluetooth Mini speaker" what would you expect to get? A quick check and 'Echo Dot' is a trade mark of Amazon and so in violation of their rights. I reported an item with this...

Selling Vintage Cheese Sliver

I'm trying to list a vintage cheese slicer similar to many others available for sale but it keeps blocking the posting saying it breaches the knives and weapons policy. This is a piece of kitchenalia not an offensive weapon. Not sure how i can bypass...

how to withdraw consent for eBay live stream

How do you withdraw consent for eBay live stream?

I want give my ebay account to my brother

Hello possibly we will change country and I would like to give him my ebay account becouse we work together but he is stay in UK. I would like to give gim this ebay account just I will need to close all my banc account and I have plans to give him to...

Ebay Shop problems, viewing categories

Is anyone else having problems with not being able to view their custom shop categories.I have tried viewing on someone elses phone and only ebay preset categories are viewable.I have set 18 separate categories for customer for ease of access (which ...

How does the eBay funded shop promotion work?

eBay sent me an message regarding £200 off promoted shop and as I have never used it before so I'm wondering how does eBay work the saving will I have to pay right now and they refund me after £200 used or I dont get charged till after I cross £200.

item ordered 23 March. Due for delivery 1-5 May

Hi I purchased an item 23 March. From an international seller listed as a business. I requested a cancellation on the 29th March. I had contacted the seller explaining I wished to cancel the order so that I could re-order and add extra items to benef...

Unable to upgrade my account to business

I have registered business in the UK, But i cant find option to upgrade my account individual to business.

I want to re open my e bay shopo can I do this

I had an e bay shop closed it now I want to re open it

I can't purchase a store subscription!

Hiya, I'm an experienced eBay seller, helping a family member set up their eBay store on this new account.When I go to "Subscriptions" to attempt to purchase a store subscription, it's all greyed out and says:"You do not have a valid stored payment m...

cant add items to sale

is anyone else having problems adding items to a sale

How to get Authorisation Check on premium item?

I have a trading card listed for a value that I was under the impression would mean it would go to authorisation when sold, but I'm not seeing anything on the listing saying as such? It's postage only, NM, listed as ungraded, over £250 and postage on...

Fake goods

I bought a braclet that was sold as silver but isnt.The return window has closed but it took the 8 week return period fot the silver plate to rub off.Ebay wont help in anyway.There must be some way to get my money back or at least report the seller?

BBE

Hi, As per BBE my account was restricted. Its been 3 months now. Qestion is: How can I apeal my last funds payouts? I just want my money. Cheers. Here is the email BBE sent me: "Dear Seller,eBay regularly evaluates the accounts of eBay sellers. In re...

Resolved! Can I cancel my shop subscription but keep selling on ebay with original listings

I would like to cancel my shop subscription but I would like to keep my listings. Do ebay offer this service? I don't want to lose all my listings I have around 200 in an ebay shop. I don't want to pay the subscription any more and just want to list ...

Violaton of listing policy

Hi I've had an item hidden because it violates a listing policy. Problem is, I don't know which bit violates the policy. I tried talking to an agent in chat and they just said the listed is prohibited, refused to tell me why and ended the chat sessio...

Late Dispatch

Hi, I am pretty new to ebay selling as a business. I am trying to get to my first 100 items. I had a late dispatch penalty for an item I'm pretty sure I dispatched in my window. It was sent with DHL. Dhl missed there delivery window. and re-scanned t...

bank

HiCan any ebay customer service help or anyone experienced this?. I have a message saying i have changed my bank details so my sales will be suspended until an 0.01 amount is put in new account and withdrawn to confirm. I have not made any new bank r...

billing: I dont know why Ebay keeps charging me every month.

I started selling last month and I was charged 1.45 , this month, I am been informed that I will be charged 4.55 more than last month, I really dont know what I am been charged for. someone please help me. Thank you.

financial summmary not showing

financial summary not showing in email?

Buyer wants to cancel

A buyer sent a message 2 minutes before a item finished asking to retract his bids, now the bidding has finished and he's the highest bidder. What do I do.

Resolved! I sent wrong item to buyer

Buyer kindly ordered a record from me yesterday. I took to Post Office, got home and saw the item - realised I'd sent the wrong one (they looked very similar). Sale price was in the very low tens of pounds. In a fluster I immediately messaged buyer e...

Ebay removed my listing as Hazardous, but it is not!

Can someone tell me how I can address the issue of selling artist oil paints on Ebay and NOT have my listing removed as hazardous? Daler Rowney are professional artist paints and DO NOT contain lead!! But I can't get this across to anyone, as I keep ...

How do I access my £15 seller voucher?

How do I access my £15 voucher for my first sale? The purchase has completed, had email saying I have the voucher but it is no where to be seen. Please help.

ebay sales drop

Hi everyone,Has anyone else noticed a drop in sales recently? Since last week our sales have gone down. We normally get around 15–20 orders a day, but now it's only about 5–6 orders.Is anyone else experiencing the same issue?

Proving my age

How can I prove my age without a credit card to purchase a hedge trimmer

Not getting viewed or sale

Now a day my listing not getting any view or sale can someone help me out please

Not counterfit

hi one of my listings has been taken off for counterfeit. however it’s not counterfeitI sent proof of purchase and I’ve also sent the barcode in the bagI bought it from Mark Jacobs and I just don’t know what to dobecause I don’t know what else I can ...

Selling

HiBuyer wants to come view an item i am selling before bidding but unable to give my address to them

Item not showing in my purchases

I ordered some books last week, ebay took the payment, but the order isn't showing in my purchases so I have no idea what is happening. The order was for £24.99

Fish Cutlery with Age Verified Delivery Removed for Policy Violation

I listed a set of 1924 sterling silver fish cutlery with age verified delivery (see attached screenshot of postage policy).It was removed for policy violation.I cannot appeal the decision as this option is greyed-outThe person I spoke to on the phone...

Resolved! dropshipping

hello all, i want to start dropshipping on my ebay account, im a private seller. please can i have tips to start with.thank you.

"Take action now to avoid restrictions on your account" - A remorse return now holding us back?

Anyone had one of these recently? I assumed it was the usual periodic review but it looks to be a new thing. Or a new format. We have satisifed all it asked for anyway as usual. However one of the requests is to "resolve all open requests and cases"....

Account Below Standard for 3 Months – Need Advice

Hi everyone,My eBay account has been Below Standard for the past 3 months, and I’m really struggling to understand what more I can do to improve it. Since the restriction was lifted, I have been dispatching orders on time and resolving any issues pro...

Fees are crippling my business

Hi, I've been selling on ebay for over 22 years. I upgraded to a featured shop for a year to see how it went. Over 12 months I ended up with such high fees I made a loss in the 1st 6 months and a profit of £1.48 in the second 6 month period. I have n...

Order

I received a different product than I ordered. The photos and description show a new sensor, but what I received was something like this.

Ebay contact

After wasting an hour last night trying to get advice on combined shipping, I now find all of my listings have changed and the Global shipping has been removed. Is there a way of speaking to a UK based agent?

Can I Have 2 eBay Accounts with Different LTDs but Same Director?

Hi everyone,I’m currently selling clothing items on eBay UK through my existing LTD company, and now I’m planning to launch my own private label brand focused on leather products (wallets, bags, etc.).For this new brand, I’m considering registering a...

Resolved! Removing an active listing

A few months ago, I listed an item for sale for pick-up only. I included an external link to the instruction manual in the listing but eBay gave me a policy violation. I tried to 'Resolve' the violation but nothing's happened and I'm not unable to ap...

Sales

My sales since Christmas have been awful , I seem invisible

Resolved! Hello.

Does anyone knows how i can appeal my account indefinite restriction as i do not receive any email from eBay to explain/appeal. I'm ready to appeal as i have loads of stock in the warehouse.Thank you reading/response.

Restricted

Dear eBay Support Team,I recently received a notification that my eBay account has been restricted. I respect eBay’s policies and would like to understand the specific reason for this restriction.If there are any outstanding issues, verification requ...

Resolved! Ice skates

Am I allowed to sell used ice skates on eBay? Do I need to set the postage to age restricted like you would with blades and cutlery etc, as I can’t see it in any policy. Thank you

fake perfume

Why does ebay allow so many sellers to sell fake fragrance on ebay do they not care about their reputation and the reputation of the legot sellers on ebay

Can I sell AI Artwork?

Here's the thing I have a collection of Yu-Gi-Oh of AI artwork. I made If I put it in print it off, and put it in a frame, can i sell it?

Seller not resp

Seller not responding. Any ideas ? I want to return the item which does not work

Multi-buy for 5 or more

I am a business seller with a Basic Shop. I have multi buy offers on most of my listings but can only seem to set it for up to ‘Buy 4 or more’. I have seen other sellers have Buy 5, 6 etc in their Multi-buy Offers but I just cannot see how to do that...

Resolved! Collection

I can't get my parcel from the Selby train station cause I live in Manchester but the buyer wouldn't send it what can I do. The buyer also doesn't do refunds

Selling cbd products

Can anyone help with what is required to sell cbd products? Im currently a private seller in the UK

Review -plesse feedback

Hello, I would be most grateful if I have some top tips to improve my engagement/sales. I sell mainly vintage houseware. Setting myself a target of £400 income a month! Across Vinted and eBay combined Sales have dropped off this week. I understand it...

How to add a personalisation field?

Hi, Im trying to setup a seller page dedicated to selling fully legal vehicle licence plates. I can see other pages have managed to add in a personalisation field to allow customers to add in registration characters of their choice. Can't seem to fig...

Postsge

If I click on issue a full refund. The refund only shows the amount I got for the item and not the postage cost. Will eBay refund the postage? I've not used a postage label. I'm just wondering why it doesn't show a full refund including postage and f...

Out of stock car ferry toy ship

Hello I wanted to buy a car ferry toy boat from Daily Deals however it was out of stock , will they be getting it back in stock., and or will another eBay shop have them.

250 free listings

Has anyone noticed the numbers of their monthly fixed price items going down without listing any items or going down by more than one when they only list one item? I have only listed one item today and my 250 free fixed price items has gone down to 2...

Resolved! Tax on Ebay sales

Hi all I am a student with no current employment and have been selling off my own personal collection of trading cards i have accumulated over the past few years.I have made roughly £2500 from these sales.Online it is very confusing to see how the ta...

Buyer false dispute

Buyer claiming I sent them an item, firstly it would not fit in the parcel I sent so it's clear he's moved the label to something else in an attempt to rip me off. I'm struggling to make ends meet and I sold part of my collection to pay rent. I'm str...

Changing a business account to personal

I'm sure this has been asked a million times before but is it still the case you need to forfeit all of your feedback and open a new account rather than be able to change a business account back to individual?

Help

Hi, I bought a pickup item and thought she could ship it to me, the price was good. After I paid, she told me she couldn't ship the package to me, claiming she didn't know how. We agreed to cancel the order, but more than 4 days have passed, and she ...

Help

So I have a customer who has asked for a refund/ return request as they are stating there Havent received the good that they purchased, as I seller I record all my packing process What steps do I need to take to sort this issue out ?