Member To Member Support

Products must comply with regulations for buyer safety. Lising of e-scooter removed due this reason

I try to sell used e-scooter. My listing removed due "Products must comply with regulations for buyer safety."I don't know what does it mean. Can somebody help me to explain this. I had this scooter for sale more than 3 months, no problem. I moved ho...

Bank details for selling

Why cant I delete bank details for payouts without replacing with another account.I dont want to sell any more

Contact

For three days I have been trying to CHAT with an agent m the buyer made a spurious bid, did not pay and his feedback is atrocious and EBAY NOT DOING ANYTHING ABOUT IT

Selling books - only given option to select 'new' condition

I'm trying to list a bundle of five recipe books but am only given the option to choose 'new' condition and not 'used'. Any ideas why this is or how I can get round it? Thanks

Fake tracking no

I've been given a fake tracking no checked it with evri the confirm it

Problem with Evri

I've had an issue with Evri and need some help / guidance.Before Christmas, I sold a fragrance on eBay. I carefully packaged the fragrance .. and then shipped it via Evri (as recommended by ebay). When the shipment arrived at the buyers home, there w...

Won’t collect there purchase

Hi, I sold an item which was a pick up only item, the winning bidder payed for the item straight away. The problem I have is they will not collect the item. It is now technically there’s but I need the space. The item sold on the 10th December. I hav...

Return difficulty

HiI've sold a jacket which the customer wants to return due to the size. He says he is unable to return it as ebay keeps asking for a photo but he is unable to upload the photo.He wants to return it privately himself.Ebay have told me not to accept t...

This listing violates our Offering to Sell Outside of eBay Policy. It's hidden until you can fix it.

Hi.I am trying to list an item to sell. It is an electronic musical instrument. I have craeted a listing (added phots & description) but when I try to list the item I get a message "This listing violates our Offering to Buy or Sell Outside of eBay Po...

Buyer not arranging collection

HiI recently sold an item listed as collection in person only - the buyer has paid but hasn't responded to my messages re arranging a collection. How long should I give the buyer to arrange collection before cancelling the sale and sending a refund?

Reselling Items From Ali Express

Is this permitted on eBay? Im not selling myself, but I did buy an item that was listed as in the UK, which ended up being shipped by Ali Express from China. Looking at the users feedback, the biggest complaint they have is that items are taking a wh...

Can I undo refund now a missing parcel has been received?

A customer reported their parcel as missing, it was marked as delivered to a click and collect location by Evri but it never arrived there. They requested a refund which I accepted, but now the parcel has finally turned up - it seems evri lied (surpr...

New charger failing after 7 months (10 years warranty)

I bought this charger 7 months ago. Now already fried. It says on the listing that is has 10 years warranty, however contacted the seller, no answer, reported to ebay a week ago, no answer. I am sick of these sellers that sell literally new garbage, ...

Global Shipping programme

I am a private UK seller. I enrolled for the Global Shipping Programme and most of my listings show it as selected. But one has the toggle greyed out, and I have an interested buyer in Australia. Why can't I choose the GS programme?

Buyer has messaged to say he's still got an old address on his account

HiShould I trust when someone has messaged through ebay to say they have a new address. Just about to post the item.Thanks

Resolved! Not Used Simple Delivery Label

Hopefully this is an easy answer! I was selling some A3 sized posters in tubes, which were listed as small parcels as the tubes were 5cm in diameter. For some reason ebay changed some (but not all) of them to Simple Delivery and, without my realising...

seller wont respond

bought some fully waterproof ankle boots in october, and they have started to leak. Contacted the seller 3 times now and had no response. Tried contacting ebay but can only get automated replies which doesnt give me any answers. What can i do now

Simple Delivery, Address is a freight company who ship to Zambia??

Hi All, I have a been trying to sell a PS4 and every time I've listed it, it get purchased by a buyer in Zambia using a different air freight company in the UK. Listed 3 times, (after cancelling the first 2 sales) all different buyers, but all from Z...

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Being over charged Instead of taking one payment, they have been taking 3 per month

Resolved! disenchanted.......

Anybody else having issues with nearly every purchase on ebay having an issue,ie parcels cut open and missing bits,having to keep getting ebay involved in wrong items,damaged items,lost items,returning items,goods misdescribed (ie aluminium described...

Resolved! eBay Private seller using my phone number in listing!

Hi, a seller on eBay has again started listing my mobile phone number on their listings. This happened a while back and after a few messages they finally corrected the number (it's one digit out). I have messaged them again as started to get more pho...

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HiI want to stop paying for Adblock

Why didn’t I receive my full order earnings on my sale?

I only received £64.86 on this sale when my order earnings is £93.74 and that’s after they’ve taken off the promotion fee so I’m losing almost £30 and I don’t understand why?

Postage poliy

Hi there. Trying to relist an item. Keeps asking for postage policy. I have followed the instructions on the selling page, I have selected royal mail & evry. It is showing simple delivery @ £3.38. Wont let me change postage policy. Cant see an edit b...

Get your funds faster criteria broken

In order to get my funds fast I need to have completed 10 orders , mine says I only have 9 / 10 but over the last 3 months I have completed 11 orders with no issues ? anyone know how to fix or at least contact someone to get this fixed

Seller Hub

i activated this Seller Hub somehow and its awful , i was better off and certainly easier to handle my ebay without it , listing via it is a pain , any idea how i can reverse it , cancel it etc

Large item Sold, can’t post

Hello, I’ve sold a large item, I listed it as a large parcel. The buyer has paid and now postage is for small item, any ideas how can I change it please?

how to enable nternational shipment.

The buyer from EU country don't have option to post items to the country from UK. I believe I enable international shipment on listing but it still a problem with posting. Can you help to understand what is needed to be done the buyer from EU could p...

Creating multi buy listing and not charging postage fees on every one.

I don't frankly understand how to do it?Created a listing as multi buy, have 30 items the same kind but when asked wife to add 10 to cart system added postage to every singe item, which is wrong and no one would buy that way. Please help me understan...

Buyer saying not delivered

Hi,Ive sent an item which the buyers states they haven’t received. Royal Mail have left a photo of the parcel next to the buyers mailbox, together with the GPS coordinates. I’ve asked him to check with neighbors but no luck. He mentioned the postman ...

EBay fees

Hi I have been charged £54 by EBay but I don’t know why: it’s showing as a debit on my account information but I can’t access a statement and I don’t have any notifications to explain the fees. I listed 4 items on auction (one with a reserve price). ...

Item disappeared

Hi. I was bidding and winning on an item. There was 23 hours left. I went to check the status of the item, to potentially increase my bid. Now the item has disappeared, and so has the sellers other items he had listed? What would be the reason for th...

Pay

I made a payment today 18th of January 2026, through klarna. Am yet to get a confirmation receipt from ebay. Contacted the seller and he said he hasn't received any money yet.

Payouts Frozen for 41 days

My payouts have been frozen for 41 days.They are allowing me to sell but without any revenue for over a month. They wanted to verify my address and I have submitted all the information. The last request was 15 days ago and I have had no response.Any ...

Memory sticks

I’m having problems buying a reliable memory stick, which has the correct level of memory to what it has stated, even 32mb only allows storage of 19gb or less. Why can’t ebay see the trends and eliminate the sellers from their market place. They may ...

I listed a private number plate. After a few days I received a message from ebay asking me if I want

I listed a private number plate for sale at £275. After a few days I received a message from ebay asking me if I wanted to send a lower offer to four unnamed parties who had looked at it. Thinking this might represent genuine interest I reduced the a...

Sell a bandsaw

Hello Peeps, I'm hoping someone can help.I'm trying to list a bandsaw (A heavy machine that needs to be plugged into a socket in order to function.) and ebay is panicking in case someone under the age of 18 buys it and runs into town (using a very lo...

Customer service chat GREYED OUT AGAIN

Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...

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How do I prove my age to buy a bladed item?

Refund issued to buyer but postage was not included

I refunded a buyer for a phone they purchased because I noticed a fault during while doing a factory reset. The buyer paid for the postage through Ebay's simple delivery. The only refund option available was for the sale price of the phone, which did...

Were is my order beemn over a week since paid and ordered

Awaiting order and cant get code as keeps going off to see were my order is .

Scammed

Awful the man told me it was broken when it arrived ,,but when it was returned the box was not damaged the iner box was not damaged the bottle was not damaged but the top had been prised of and the perfume emptied which it showed u how to do on YouTu...

accepting offers

Ebay are declining offers on an item. They say that there is already a bid on the item and cannot accept offers. The bid is under the reserve price and the offer is a good one.

Unable to list an item due to continual postage error messages

I keep trying to list an item but I get an error message relating to postage - "If you wish to offer either flat or calculated postage, then you must select at least one domestic postage service, other than or in addition to Collection in Person." I ...

Simple dlivery postage labels

Trying to post an article but keep getting this message - 36 hours now - any ideasThis error message comes up when I press the "print postage label" We're still processing your payment for this label.Please try again later. Any ideas - obviously can'...

ID Verification

I've been on ebay for 20 years; leading up to Xmas a buyer reported that a package hadn't reached him; ebay said it wasn't my fault and they refunded him (£50) and said the matter was now closed. Then I find my account is restricted (coincidence?) an...

Straight blade sales

Hi, I recently had my account restricted for having a Dispenser for 100 straight blades for sale, apparently this is not permitted under the knives policy but yet I've seen alot of listing's thats the same item but a different manufacturer? Is there ...

Refund

I had a buyer wrongly claiming size/colour of dress not as expected. eBay decided to give them a refund, on the basis they would return the dress. What I received as a return, were 2 flat caps! I opened an appeal which eBay supported and said my refu...

payments on hold

hi, I created new account and I don't want to sell anything right now. But my account is restricted what I can do ?

Why cant i use my ebay balance in the uk to pay for comics in usa

Why cant I use my ebay balance to pay for comics in usa

misleading information

Bought an item of cross Stitch. Listing said it was a Kit I received a pattern only. I believe the definition of a kit is"a set of articles or supplies needed for a specific purpose.

Restricted Account

Hi, I am a new seller and created my account but I get this message "Your payouts are currently on hold because your eBay account is restricted. You'll start getting paid again when your account is reinstated". When I add new account so its also show...

I need help with buyer wanting a refund

I have sold an item on Ebay that has arrived to the buyer damaged. I have explained how to return the item for a refund but i have got this reply. "Hi, it seems a bit of complicated. Is there any alternative or reimbursement as the monitor was listed...

Resolved! Problem seeing Item Photos on my Watchlist

I am having problems with Items in my Watch List where photos have disappeared from next to the Items Title listing. If I click on the blank square where photos should be it takes me to them but they disapear again when I leave the Advert.Any ideas h...

Below Standard- any advice?

Hi Everyone, I'm below standard, only took afew late deliveries for me to fall foul of the grading! I don't sell that much and now i'm below standard i'm selling even less so i can't increase my % because i've literally not sold a thing for weeks.Its...

Aquiline tracking banned or not?

Having Google searched Aquiline it states eBay have banned this company providing tracking but on a recent purchase from an eBay seller they are still using Aquiline and yes I to am having problems, 1 of 2 items arrived Wednesday, contacted seller wi...

UK postage issue care needed / a problem

In the past couple of weeks I asked Support how to handle situations when a Buyer won and paid for 2 separate listings, which in turn generated 2 postage labels when the goods would fit into one parcel ok. The reply was "use one label, and complete t...

Oder History

IS there a way that I can review my sales history since 2010 (when my account opened)?

Postage Labels

HI, i have a buyer who has purchased 3 items and i have combined them into one parcel, how do i make a shipping label for this parcel when i have the listing as free postage ? Any help is much appreciated Thanks

Refund for case 5372196515

Case issue 5372196515.Poor courier service and breakdown of refund requests and compensation for buyer's to Recieve further compensation for the issues relating to case number 5372196515.

Unable to add credit card

I’ve opened an ebay account when I go into payments/add credit card it does not respond so I can not buy or sell. please advise

Item worth £250 lost by Evri

Sold a Samsung brand new mobile phone. Tracking shows it never left the Parcel shop. Buyer has received his money back but what about the seller? How or where do I make a claim on what I have lost?

order despatched via evri but mix up at shop it ended up going via royalmail

order dispatched via evri but mix up at drop of point it ended going via royalmail who have contacted customer saying they want paying to deliver as this happened toanyone else and what should the next steps be i have tried to askfor the origanal qr ...

Item not as described

I purchased 2 digital calendars, after a few days the delivery day changed & the items wouldn’t arrive for when I needed them. I contacted the seller about returning the items and they offered a 10% discount. I accepted this thinking I could post the...