eBay

Hi!   Basic facts:   1/ Purchased an item that didn't work.   2/ Requested refund or replacement both politely and co-operatively, hoping for a mutually-agreeable resolution. Seller stated further items coming in stock, and kept this up for several weeks until the window for returns expired.   3/ Now ignores ebay messages and there are no business deals to make contact with the seller. All contacts from me have been genuine, polite and in the spirit of co-operation.   Because this has been going on for several weeks, the usual ebay resolution options now appear closed.   How do I proceed?   Any advice gratefully received.     ... View more

Hi - I wondered if anyone could offer some advice.   I'm a comic collector and earlier this year I pre-ordered and paid for two comics. Then, of course, COVID-19 delayed everything! To be fair to the seller, he did initially contact me to say that because of the pandemic there would be a delay - and as a result he had to record the items as sent. As I've used him many times in the past - and always got great service - I took this with good faith.   Many months later the comics were published and went on sale...but I haven't received my pre-orders. I have sent the seller several messages over the past few weeks (including one to their actual store) and all have been ignored.   My problem is that when I follow steps to try to get a resolution the items were purchased so long ago they are no longer offered as an option (I am only offered items to select since September).    Has anyone else experienced a similar issue? Grateful for any guidance or advice! Many thanks. ... View more

I never use it and no intention of going back to eBay ... View more

I have recently rejected an item because it arrived damaged.  We did not receive it from the courier and asked him to send it back to the seller. We opened a case on ebay and ebay decided that the seller should refund but the problem, they want us to send it back and provide a label for the courier.  We have no label because we did not receive it and shipped it back. We dont have a label because we did not receive the item in the first place.  Also, the courier has added to their system that the item was delivered to us which is not correct. I can prove to ebay by providing videos from our security camera showing how the item was rejected. I can also dispute by asking the courier to provide a proof delivery. The problem ?? ebay only gives me 1 option to prove the return of items by providing the labels.  There is no other button to send any feedback I spent more than an hour on ebay support trying to find a way to send them this info but with no success. How can I tell ebay I can prove by view or by asking the delivery courier to provide proof of delivery ? Regards ... View more

I bought an item off ebay, and suddenly it was taken off by ebay and i was notified but I already had tracking details and suprisingly it arrived safe.    However a minor irritant is i cant hide it now on my purchase list i know silly but its habit.  How do I do that? I believe the seller is no longer on ebay.  ... View more

you tried to bid for damaged or broken screen or for parts or repair iPads I find every time you try to bid for one you are always outbid no matter how much you bid it seem that traders always win and then selling on for a large profit they are using EBay as a place to making money ... View more

The seller cancelled an item and said they would refund me but this was weeks ago and still haven’t received it. Tried contacting them but no response. Anyone know how to raise a case with eBay as don’t seem to be able to this for an already cancelled item? ... View more

Hi, Where can i find the page that shows the list of icons on my sold items. The icons i mean are the list of i think 5 and show paid, dispatched, feedback etc... I cant find it  😞   Jamie ... View more

Hi how do I close a return because I have decided to keep it ... View more

Seller asked me to return item. It has arrived back at their Depot but now I am getting no reply or information about a replacement. What do i do next? ... View more

I SENT 2 ITEMS TOGETHER AND BUYER DENIES RECIEVING ONE OF THEM EVEN THOUGH POST OFFICE RECEIPT CONFIRMS BY WEIGHT BOTH ITEMS SENT AND NOW BUYER HAS OPENED A CASE AGAINST ME.wHAT IS THE BEST ACTION TO TAKE ? ... View more

My daughter in law ordered something on ebay as a guest. At the time she did not have an ebay account.  Her items hasn't arrived  (6 weeks after ordering) and she  hasn't found a way to contact the seller or even ebay because although she has now set up an account, the item she ordered and paid for prior to setting up the account isn't there. Any advice please would be welcome ... View more

Can anyone help me cancel or sign off a case that has been resolved, the parcel is finally with the buyer. what do i do?  ... View more

I have spent hour sgoing round in circles trying to find out why you are holding my money tor two items i have sold IT 254787550393 and IT254795349842, please can you advice whats going on, next step is citizens advice as I am at my wits end  ... View more

I want to return goods to a seller who as sent me the wrong and incomplete address. Everything I do on Ebay to solve this problem leaves me going around in circles. ... View more