Returned an damaged item

[alandee56]

Seller asked me to return item. It has arrived back at their
Depot but now I am getting no reply or information about a replacement. What do i do next?

[arkwebus · Accepted solution]

Thank you for your update but I repeat my question. I am confused.

Have you actually opened a case in the resolution centre [link below].  It really does not matter what the seller might have promised. 

If you have opened a case then you "escalate" it after 3 business days. EBay then steps in and refunds.

@alandee56 

[arkwebus]

"Seller asked me to return item. "

Have you actually opened a case in the resolution centre?  If not then sadly you may never see the money.  

You open the case, the seller sends the label with tracking and refunds in full when it arrives back

Where are we in that?

@alandee56 

[alandee56]

Seller promised to replace the item and the damaged return arrived at their
end on 12th of this month. I asked for an update but was only given
tracking details, which I already had. I asked for an explanation on the
15th but I have received no reply. How long do I need to wait ? .

Regards
AD

[tobiasd4]

Do NOT get replacement, get refund.

Escalate case to ebay to sort refund.

[alandee56]

Thanks for the advice but unfortunately I have returned the item. Could I
still raise a dispute with ebay?

[tobiasd4]

Yes.
Make sure you add tracking to case & escalate after 3 days.

[alandee56]

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Sent from Mail for Windows 10

Thank you I will try your suggestion.

Regards,

Alan Dee