eBay

I bought & paid for an item with my debit card on 23rd June as I have lots of times before, including many times recently & a couple of times since without any problem. However, the seller is saying ebay is telling them the payment is outstanding. When I look at 'purchases' that too says not paid, but when I click 'pay now', the payment details come up as if I have paid by debit card on 23rd June. The ebay assistant is no use in this case & no one at ebay has responded to me. The payment was well over £100, so not a small amount. I've been using ebay for over ten years but this is causing me to look elsewhere.  ... View more

I bought a chainsaw from Shengyue_69. It didn't work. They promised me a replacement (within 30 days)which never came. They have then offered me refunds in 3-5days time and every time 3-5 days time passes I receive no refund. They then pretend to have made the refund but never make it. They have now offered to send another one but it will take another 30 days but I know it is just another lie to fob me off. There have been about 20 such promises and none of them are honoured. They are basically just lying with each message. The correspondence has been through eBay messages but eBAy don't seem to care about these seller practices once the 30 days since purchase is up and since I was promised a replacment which would take 30 days now have no come back through paypal. I have been well and truely conned by Shengyue_69. Does anyone know of anyway I could seek compensation or at least get eBay to take some kind of punative action against a dishonest seller so that other buyers don't get conned? ... View more

Hi. I managed to snap an item at a good price by winning the auction. I paid for it and then the seller canceled the purchase and issued a refund stating that the item is not in stock or damaged. Looking at the stuff he sells, he's got that item for sale still. We're talking about an xbox series x. I don't find that fair at all, I mean if I get it and don't pay I'm liable, can I do something about it? Thanks ... View more

Hi, I about to start selling for the first time. My postcode is showing in the delivery section. How can I remove it please? ... View more

Hi    I'm trying to update a listing to include delivery restrictions but when I update and then view the listing the changes haven't been made. I've tried several times with no success.  thank you in advance ... View more

I recently bought an item, in the description the service used was Royal Mail 24, and during check-out  I asked the seller to send it ONLY using Royal Mail. The seller ignored my request and sent it using Hermes. Hermes courier here is terrible, it either doesn't deliver parcels or when it does the timing it is not at all accurate. Hence why I asked the seller to send only with Royal Mail. I would even pay more if requested.  Now, even if the parcel is going to be delivered, I will have to lose 1 or more working days to chase the courier, making it too costly for me.   Hermes it is not an upgrade to Royal Mail, it takes longer (if the parcel arrives) and you need to be home all day waiting for the courier, and if it doesn't arrive you have to be home all day the following day(s)...   Considering I asked the seller in advance to use only Royal Mail, and the seller didn't contact me and ignored my request, sending it via Hermes, is there a way I can get a full refund while in transit or if the courier returns the parcel back to the seller because I will not be at home?   Thank you ... View more

Hi,   I purchased a handrail less than 12 months ago which has now come loose at all the joints which are all now hanging loose so there is a fault inside the rail. The company have a 5 year guarantee but are not responding to my emails. I have tried to contact Ebay online but they are saying they cant help as it is more than 90 days ago.   Does anyone know if there is a contact number for Ebay so i can speak to someone?   Thank you  ... View more

If ebay have not paid you how do you refund a returned item? ... View more

I have had a pair of shoes listed for around 1 week now; 1day to go whilst on a £880 bid eBay have de listed my item for apparent un authenticity, this is however wrong. My item is 100% authentic and I quiet honestly don't know what eBay are doing. They have stated if I attempt to relist my item I could face account restrictions, what do I do ? I can't see to get through on a live chat to talk to somebody, help would be great here, thanks.  ... View more

Hello I do not have a printer and need to send back 2 items I have purchased from EBay from 2 separate buyers   They have confirmed acceptance of return but how can I get the label without the printer ?   Any advice would be greatly appreciated    Many thanks     ... View more

We need to extract a report of all of our sales from the first day of trading until now from eBay website. Included in the report, we need the geographical information about where the goods have been sent to, that is, the address/town of the customer.   Grateful if anybody could assist/guide us in this exercise. ... View more

Hi, I have recently listed a few things while having a clear out. Two items hav received bids and are marked as "sold". However it also says "this item did not sell" and I have the option to relist. Weird?   I contacted the first buyer to ask if they still wanted the item, and explained the conflicting sold / did not sell messages. Buyer said they didn't want any more because they had bought elsewhere, but this was immediately followed by notification that they had paid.   Is it me? Is this common?   Thanks. ... View more

I left feedback on one account meant for another, how do I remove it? ... View more

I returned a window after the seller said I could, and he offered me a partial refund wanting me to pay for his questionable postage. I disagreed and tried to get a different window to be reasonable !  He asked me unreasonable questions and EBay closed the return! And then he just ignored me and so have EBay.  So I'm now £516.99 out of pocket for the window and £47.52 for the postage . And now being totally ignored by the seller and EBay . To try and get help from EBay has being a nightmare! I might be a dummy using EBay, but I shouldn't be a victim as well.  I might have to seek legal advice. I must have some consumer rights? Regards Bob Swithenbank  ... View more