A return that hasn't being refunded.

[swi4830-i99kxp]

I returned a window after the seller said I could, and he offered me a partial refund wanting me to pay for his questionable postage. I disagreed and tried to get a different window to be reasonable !  He asked me unreasonable questions and EBay closed the return! And then he just ignored me and so have EBay.  So I'm now £516.99 out of pocket for the window and £47.52 for the postage . And now being totally ignored by the seller and EBay . To try and get help from EBay has being a nightmare!

I might be a dummy using EBay, but I shouldn't be a victim as well.  I might have to seek legal advice. I must have some consumer rights?

Regards Bob Swithenbank 

[redwick1]

When you open a return and the seller accepts it then you follow the rules

The item is returned tracked to the seller and once they have it back then they refund in full

If they dont then you escalate to ebay.

If you dont follow the rules then the case will close and that is the end of it on ebay

You can not open another case on ebay

If they are a business in the UK then contact Citizens advice for their help

[swi4830-i99kxp]

Thank you!
But I'd opened a not received request because I'd not got the item when
EBay said I would and the seller ignored my concerns of why I hadn't
received it. EBay didn't close that so couldn't get his email to get it
tracked. My friend closed it, but it was too late. I feel like I've been
scammed!
Citizens advice it is.
Thanks again for your help.

[redwick1]

That is very confusing. If you opened a not received dispute then that is the only dispute you can close and then open a not as described dispute where the seller would have been told to send postage for the return. Why did your friend close any dispute. Citizens advice is the way to go.