eBay

I am sending an item back because it is damaged and the seller has refused to pay return postage.  Has marked that a prepaid label has been provided and they have not and refuse to. I need help.   ... View more

I am trying to update my email address but it won't let me. My son originally set up an account using my email address but he has changed his account to his own email address so I can't under Why I cannot now use my email. The address on my account is no longer in use so Ineed to change it.  ... View more

Hi All I cannot list item using my account but can list same item using friends account on same browser and same device ? Any ideas ? Got to be ebay issue but they say not. ... View more

Having serious questions surrounding the Service offered by Ebay, mainly the 'ask ebay to step in' regarding a purchase issue. Followed all the steps, yet no drop down option appears for that. I've opened the 'returns' option and initiated that, but again, there is no 'ask ebay to step in' button.   Even the contact us waffle.....no matter what, no number or PIN appears. Is this just for the USA market?   Ebay state they have an arbitration service, really? Why is that not simple to find and initiate?   3 hours wasted , looking for answers.....why? Why are ebay making everything so difficult; as the owner of the market they have responsibility, but appear to hide it! Or am I missing something? ... View more

i am still not able to retract my bid ... View more

I received a refund for an item that never arrived. However the item has now arrived, what do i do? ... View more

Hi I bid and won an item but when looking at the seller they had only one feedback and it was for the same exact item with negative feedback stating scammer. As a result I requested to cancel the auction 10 minutes after wining it.   I advised the seller that due to there feedback and the fact its the exact item i didnt want to proceed, they proceeded to give me excuses about been a minor and needing the money for there parents. I still wished to cancel so requested so in ebay, they then rejected the cancelation saying  the item had shiped but the sale ended around 11pm so this wasnt true. They have advised me they havent recieved the money from Paypal but i can see they have. They have now created another account and listed the item again but stoped replying to my emails.   Si when i contacted Ebay they just advised me to wait untill the item doesnt arive and start a case, but if they read the emails they can clearly see it isnt been sent........is this really how poor Ebay operate I cant call them and it apears online support is always ofline support. ... View more

I've written twice to a seller in Japan. He's advertising on a US site and Japan. He hasn't replied to either email and I'm interested in buying. What can I do please? john guzzler38 ... View more

I can collect points from nectar but will not let me spend then? ... View more

I returned a fake Gucci watch but I had to pay the postage myself because I didn't have a printer how can I put the tracking number on the return item page does anyone know how thanks  ... View more

Have been contacted by a customer who says their parcel has not been received by them which they bought through the UK shipping centre. Have tried to contact E Bay but get message to say they can not give any info for items sent this way. Our customer is demanding a refund & E Bay say we have unti today to resolve this issue. We sent the item to the UK shipping centre address as requested & that is as much as we can do. Really frustrated that we can not phone or online chat to a human person. ... View more

Hello people, Ive recently purchased some wellie boots and when they arrived they didn't fit. Prior to bidding I checked with the seller they were true to size which she confirmed they were. However, when I contacted her to tell her they didn't fit and to ask if I could return them she then told me they were slim fitting! I checked the original listing and this important piece of information was not included in the heading, the description or the information panel. I always thought the seller was obligated to give an accurate description of the item they were selling?? Had she told me they were slim fitting when I queried the size I would not of purchased them or at the very least asked for a calf measurement. The seller became very rude when I tried to discuss options, I even offered to cover postage costs to return them and only asked for the cost of the boots to be refunded but shes having none of it! Ive tried to leave negative feedback but somehow that has been removed!! Ive tried contacting Ebay customer services to complain but they re-direct me to the website where I keep going around in circles so have resorted to this forum in the hope someone can give me some information in dealing with something like this.  Any help or information would be appreciated.   ... View more

Hi Ebay have removed an item of clothing I have put up for sale,  a moncler tshirt , saying it is counterfeit,  it is 110% genuine purchased from flannels in the UK,  with all original tags and flannels own swing tag , how can they do this without contacting me and asking and how do I query this with them ... View more