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Returns policy

Hello all So I'm musing on my business plans going into 2026. As I said in another thread, an increasing return rate is an annoyance. I offer 30 days returns. Having checked out a fair few competitors, they all offer 30 day returns too. Please can so...

Business sellers operating under private accounts

I know this is probably a regurgitated conversation but will eBay ever actually do anything about the thousands of people blatantly running businesses through private accounts? I was conversing with someone on Facebook who resells that apparently has...

User avatar by Contributor
  • 997 Views
  • 42 replies
  • 6 kudos

HMRC have advised us that your seller account belongs to a trader based outside the UK

Has anyone else had this communication today regarding VAT collection? Obviously it's wrong, I am based in the UK, VAT registered in the UK. I am just wondering if this is another eBay miscommunication/misunderstanding/glitch or whether it's true, an...

Negative whilst holiday mode on?

So...I put myself on holiday for 14 days on 19th January as I always do for my well deserved Christmas break. E-bay should have left a message on all my orders confirming this. I also set an out of office response. Go check my feedback...Allowing cus...

No File Exchange !!

Now that file exchange is gone how on earth are you meant to bulk manage anything ? Seller hub is limited to 2000 listings and the reports download does not include all the details of each item, just basics, like prices etc. So no more bulk changing ...

User avatar by Engager
  • 140 Views
  • 4 replies
  • 0 kudos

Royal Mail website

Just loading some orders onto the RM website and obviously someone there has nothing better to do than mess with the look of the previously easy to use website? Ands what's worse, its not recognising eBays encrypted emails anymore, so not sure how th...

eBay cut off chat due to calling out their lack of action on business sellers on private accounts

I have had possibly the worst experience yet on eBay support so far today with little to no action or help being provided and being subjected to abuse in the process. I was passed between 5 different people, each of which said a different department ...

Misleading prices

So as a seller I try to sell roughly guided by prices dictated by sales. But why are we being shown prices on some sales that are not true especially when it comes to best offer.i saw a particular item that had been shown as being sold for £95. But a...

Click & Drop IOSS Mark Missing from Labels

I have just had a German customer complaining that he had to pay tax, duties and a handling charge to get his order delivered. I have checked and eBay have charged him the VAT at the checkout via IOSS. Upon checking the RM shipping label the IOSS mar...

User avatar by Conversationalist
  • 3068 Views
  • 67 replies
  • 2 kudos
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