Community Platform Discussion

Community Platform Suggestions & Feedback

Hi all, This board is a place for Community users to share feedback about the Community platform. We want to have this board to allow for open conversations about the Community and any suggestions you may have for the Community platform. Please make ...

website issues

I am unable to submit a return request

Item recall notice

Ebay have notified me of a product recall for an item purchased 3 months ago ! The manufacture knows nothing of this recall and as it is a healthcare item has mounted their own investigation claiming the warning is false . I suspect ebay have a probl...

Help

I had my account suspended and a dispute filed that item wasn't delivered however I provided tracking and the was picture of item being posted. Due to suspension and rules on buyers favour not getting changed as account suspended. On top of this £270...

Received goods that are not mine.

Hi have received goods that are not mine, had the correct address and my name but I didn't order. Was delivered while I was out, should have been sighned for but just left in a secure place have contacted delivery company but they don't want to know....

Buyer claims i sent an empty box

Hi allI am in a pickle, I sold an expensive item, from the off, the buyer started harassing me about not sending out the following day, my listing clearly stated to allow 5 working days to post, less than 28hours later he had sent me negative feedbac...

Payments on hold

Payment on hold just seems like a scam for ebay to hold onto peoples cash to earn interest on it. My item has been delivered and still waiting fot the money. No reason provided why it is on hold. With the high selling fees and scams like this I think...

Payment released

Greetings everyone,Ok so ebay suspended myself from selling on ebay permanently but they said i can buy on there which was a joke so i said thats cool give me my £5000 what your holding which is not justified they then turned around and said i have t...

Photographic evidence of a delivery

Ebay really does need to step in and insist on having photographic evidence of a delivery. Over the last month I have had two parcels go missing after they were left outside of my front door, but ebay didn't honour their money back guarantee the the ...

ebay say someone has tried to access my account

ebay have emailed me and indicate that someone has tried to access my account.So they put a hold on my account and advised me to change my password.When i try the screen says it will send a text with a 6 digit code to my phonebut the phone number sho...

Returning item without guarantee of refund

Hi I purchased a CD recently from a retailer in Japan, but found it didn’t play on my standard CD player. I contacted the seller direct to try and resolve the issue but was simply told the CD wouldn’t play on a standard CD player as it is a SACD as o...

I need help regarding vat

Hi thereHope you are safe and wellI am from siri lanka.I create a business account and change the country region to UK. when i put my price on any item eBay add 20% vat.How can i avoid VAT.I CAN'T beat other sellers price due to extra vat.That's why ...

Message about Vat

I have been told bidders on my items are receiving emails saying they will be charged 20% vat. im uk based so are the bidders/buyers ... this is affecting my listing and I could lose a sale as my bidder is going to withdraw bid?? HELP

Checking a sellers account is legitimate

Hi Want to purchase a large item, so please confirm the best way to check the sellers account and items are legitamate. Seller has aksed for bank transfer or cash and Item is far away so am unable to view. Accound has many positive reviews so just lo...

Defects - Resulting from eBay / Shopify App Errors

We have had 4 defects over the past year and they have reduced our seller rating from Top Rated to Above Average. The defects resulted from using the eBay Shopify App (which has been discontinued by eBay). In short, the eBay app failed to update stoc...

How can I Post a Question in …community.ebay.co.uk/, please?

Other than here, how can I Post a Question in …community.ebay.co.uk/, please?If I make a mistake, how can I edit or Delete it?

Where can I find my nectar ebay voucher

Where can I find my voucher code which I used a few months ago to purchase an item and used 10,500 nectar points, I still have 9,500 left but can't find the code.

I have returned the damaged expensive vintage amp by byuer and he claimed it delivered not workihg

Is there any chance I have eBay help to have compensation by partial refund or some other way, byer rejected the partial refund and now i have to spend to fixt an expensive vinatge amp and even pay for it return, the byuer have a win-win situation an...

Any word Any order Search is not saving correctly

When I save a search that has used 'Any Word Any Order' and select email notifications the search actually saves as 'All Words Any Order'. This means that there are usually no results to show. This is bad news for me, bad news for sellers and bad new...

How do I check my parcel size is within the Evri maximum

Evri postage for £2.94 say “Max. length 120cm, Max. overall size 245cm” How do we calculate max size? Is it height times width times length? Thank you for any clear answer!

Help needed

I purchased a Rigel Smok 230watt vape mod on 10th Sept 2023. I used it everything was fine then it just went off and would not come back on. I contacted the seller they asked me to open a return request which I did. They closed the return request min...

buyer after a good review ignoring messages and not collecting item: how can I cancel ?

Hi, I sold an item - for collection only - for £0.01. It is something I wanted to give for free, hence the low price. Buyer paid, emailed to say they would pick-up at the weekend & asked to leave them a good review and they would do the same for me. ...

Negative feedback given no chance to refund

I sent an item out it arrived damaged negative feedback left no communication from buyer. I requested a removal of feedback from the buyer and got the reply I work for a legal firm think very carfully about your request. I refunded in full and asked ...

80% promotion offers solved

Hi hope this hasnt been posted before, i have just solved why i havent been getting promotional offers for10 months, having phoned a friend and was advised to update my selling cost fm paypal to my acct, it has now let me activate offers. My payment ...

scammers

Have people noticed the amount of scmmers increase dramatically lately?? its out of control and what are ebay doing about it??

Out of offie

How do I contact ebay to complain about a seller that won't anwer my emails about faulty goods? They keep sending an out of office email and now thr goods are out of the 30 day return window.

Watchlist

Hi everyone . Please can anyone tell me why watchlist items stay showing in the main watchlist after categorising them into custom 'groups'? I don't know if I'm supposed to delete them from the main watchlist after 'moving' them into the custom 'grou...

Possible scam?

Hi has anyone bought a car from a seller that haa couple of accounts on ebay selling very cheap cars ( too cheap) stating that engine number and chassis number mach DVLA record. But again they selling car of 20k value or more for 10k. If you have any...

Resolved! Eco Friendly packaging option. Eco friendly solutions

It would be good if ebay had an option to filter eco friendly packaging or plastic free packaging. As someone who is a boycott for the enviroment the option would allow me to spend without worrying that I'm damaging the planet and contributing to the...

Returning a faulty item.

Hi allI bought a wallpaper stripper for a friend about 3 months ago. The first time she used it, it caused her electricity supply to short circuit and caused a power cut. So I had the steamer back. I asked the seller if she had the item checked befor...

First or second dimension event at shipping hub

i recently purchassed a hp zbook from an american company all seamed to be well with the delivery until it reaced the shipping hub there was a reported delay which was apparently resolve. it then suffered a first dimension event followed by a second ...

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Resolved! Eco Friendly packaging option. Eco friendly solutions

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