Community Platform Discussion

Community Platform Suggestions & Feedback

Hi all, This board is a place for Community users to share feedback about the Community platform. We want to have this board to allow for open conversations about the Community and any suggestions you may have for the Community platform. Please make ...

First or second dimension event at shipping hub

i recently purchassed a hp zbook from an american company all seamed to be well with the delivery until it reaced the shipping hub there was a reported delay which was apparently resolve. it then suffered a first dimension event followed by a second ...

Don't buy heavy items from eBay sellers (2)

A cautionary tale, following on from my earlier thread with same title, excepting (2): Item is an exercise bike, weight approx 18kg; arrived damaged and unuseable. Return label is for item to be taken to a post office. Can't lift the package off the ...

Resolved! Seller has requested me not to leave feedback. Is this normal practice?

Seller is offering me a partial refund for a faulty item, but is requesting that I don't leave any feedback. Is this allowed by eBay? Would I have to agree to the seller's request? I have genuine concerns about going along with such practice, as it f...

Bluecare Express

I have ordered a product from eBay and not received it. The courier Bluecare Express has entered a message on their tracker to say I should contact them at the Bristol depot, having searched the company name on the internet all I can come up with unf...

How to appeal a closed case,

Tried to appeal a closed case, a buyer opened it saying they hadn't received it but I sent them a message with tracking details & proof on the Royal Mail website that it had been delivered. I've tried using the seller dashboard information but that's...

Don't buy heavy items from eBay sellers

I won't be buying anything heavy from eBay again. Item arrived damaged and unuseable. Weighs 18kg, (above the safe legal weight of 16kg for a woman to lift). Return label is for Parcelforce. Have to take it to a post office/depot. I can't even lift t...

Postal fees

weHi I purchased an item from A seller in Ireland the listing had total price and postage .the postal costs were £13.88 no mention in the listing of any other fees now I've been told I've to pay £65 custom feehiw do I stand I would not have purchased...

members

is it still possible to contact another member on ebay

Problem with GSP

Hi, I sold a jacket was sent via the Global Shipping Programme and eBay confirmed to me that they had received it. Therefore this item was delivered to where I sent it. I do not know the actual address of the buyer. The buyer has opened a case and my...

help i;m locked out of my email address and want to put my new ine on ebay

ive tried changing my email address to my new one but they said theyd send a security code to my old email address! cant access it.then it says if you need help ring them but i cant - im deafhelp please

Funds on hold

I put my bicycle on sales (auction) but the money paid by the buyer wasn't the amount I put on the total prize. So now I have to send the item to the buyer but I do not agree with the buyer's payment. Ebay put the funds on hold so what do I do? How c...

Transaction fee for selling a belt

Ebay have charged me a full transaction fee on sale...belts was a subdivision of mens clothes/accessories.....Is this correct?

Buyer wants to change item

Hi allBuyer wants to change item to other similar item in my eBay store but not cancel original order.Unusual request but happy to do it as new item he has chosen is less than the original items value, not talking a lot of money just a few pounds dif...

Returns

Hi all,I sold a Electrial item less than 2 weeks old on eBay Saturday and once buyer paid I posted item first class signed for Monday which arrived Tuesday to buyer , within less than an hour they said it wasn't working and wanted a return , I explai...

Need to talk to a human not a bot. I need to check some orders that I believe are fraudulent.

I have found some items on a bank account that I use for a club I'm treasurer for and I need to speak with someone to identify these items, to check if they are fruadulent or not.An email address or a phone number please?

Urgent Selling Link Required Please

How do I give a Link of items I'm selling to friends in order for me to raise not for profit money for donating 100% to needy orphans?

Free to list clothing for private sellers but get the right category or ebay will charge fees

I recently sold a used concert tee shirt and was charged the fees because it was listed in the 'Concert Memorabilia' category and it has to be in a clothing category to get free selling fees. A bit naughty really as ebay automatically selected that c...

Reporting stolen property

I have just found a very disturbing listing. The title is "Watch of a captured army in Kyiv by captured army war Ukraine". I am very much on Ukraine's side in the war that is currently hapening there. However, I very strongly belive that captured Rus...

Collection in person

I have a listing for which I'm offering delivery (for a fee), or local collection (free). A potential buyer who wants to collect has informed me that when they go to the ebay checkout, they're still being given a total to pay which includes postage, ...

Botero style painting

Does anyone know how I can find out if the painting in the attached photos is an original by Fernando Botero ? I inherited it when i bought a fully furnished flat many years ago. It has no signature and I've no idea of any Botero experts in the UK

Drs

Why did DRS contact me about my eBay account,I only pay through my bank debit card,I got to have money in it to purchase anything, please reply soon

Item falsely returned as defective and EBAY completely taken the side of buyer

I don't sell on Ebay much but tried to sell some of my son's road cycle wheels. The buyer reported them as defective without even taking them out of packaging or putting on his cycle. They were returned and despite us detailing the situation and all ...

Resolved! Seller posting real life photos of model railway items

I noticed a seller had posted real photos of a container and a railway electrical box when listing models of them.Is this actually allowed?

Pegasus 41 not released until 8am on 06/06/2024 the ones advertised don’t even look like them

Pegasus 41 not officially released until 8am on 06/06/2024 the horrible mustard ones advertised aren't even like the 41's that are coming out but more like the 37's or 38's

Photographic evidence of a delivery

Ebay really does need to step in and insist on having photographic evidence of a delivery. Over the last month I have had two parcels go missing after they were left outside of my front door, but ebay didn't honour their money back guarantee the the ...

Where can I find my nectar ebay voucher

Where can I find my voucher code which I used a few months ago to purchase an item and used 10,500 nectar points, I still have 9,500 left but can't find the code.

Feedback

Having given positive feedback about a purchase I subsequently received an email from eBay ebay@reply.ebay.co.uk asking for feedback, why?

RECEIVED OFFER ,PRICE CHANGED,

hello,i have received an offer of a seller,(london based)i was pleased and accepted,on the auction it says tax included in price , postage free, when i go to checkout ,the price has gone back to original price ,i am receiving no communication from th...

Postage label fallen off parcel

A buyer bought a toy car off me and I posted it off in good time however he messaged me with a picture that there was no postage label on the packaging its fallen off basically , now he wants me to reimburse him £7 that royal mail has charged him to ...

Ebay rules, regulations and no means of contact

Ebay algoryhms are far from bullet proof. The chat bot is helpful sending you to pages you have no doubt looked at. The Agent bot has a little more autonomy but cant address questions or reason. If the algorythm encounteres words like damaged or brok...

Seller News: December 2025

Weekly Chat with the eBay Community Team

Community Mentor Programme

Resolved! Seller has requested me not to leave feedback. Is this normal practice?

Resolved! Seller posting real life photos of model railway items

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