Community Platform Discussion

Community Platform Suggestions & Feedback

Hi all, This board is a place for Community users to share feedback about the Community platform. We want to have this board to allow for open conversations about the Community and any suggestions you may have for the Community platform. Please make ...

Defects - Resulting from eBay / Shopify App Errors

We have had 4 defects over the past year and they have reduced our seller rating from Top Rated to Above Average. The defects resulted from using the eBay Shopify App (which has been discontinued by eBay). In short, the eBay app failed to update stoc...

How can I Post a Question in …community.ebay.co.uk/, please?

Other than here, how can I Post a Question in …community.ebay.co.uk/, please?If I make a mistake, how can I edit or Delete it?

I have returned the damaged expensive vintage amp by byuer and he claimed it delivered not workihg

Is there any chance I have eBay help to have compensation by partial refund or some other way, byer rejected the partial refund and now i have to spend to fixt an expensive vinatge amp and even pay for it return, the byuer have a win-win situation an...

Any word Any order Search is not saving correctly

When I save a search that has used 'Any Word Any Order' and select email notifications the search actually saves as 'All Words Any Order'. This means that there are usually no results to show. This is bad news for me, bad news for sellers and bad new...

Help needed

I purchased a Rigel Smok 230watt vape mod on 10th Sept 2023. I used it everything was fine then it just went off and would not come back on. I contacted the seller they asked me to open a return request which I did. They closed the return request min...

buyer after a good review ignoring messages and not collecting item: how can I cancel ?

Hi, I sold an item - for collection only - for £0.01. It is something I wanted to give for free, hence the low price. Buyer paid, emailed to say they would pick-up at the weekend & asked to leave them a good review and they would do the same for me. ...

Negative feedback given no chance to refund

I sent an item out it arrived damaged negative feedback left no communication from buyer. I requested a removal of feedback from the buyer and got the reply I work for a legal firm think very carfully about your request. I refunded in full and asked ...

80% promotion offers solved

Hi hope this hasnt been posted before, i have just solved why i havent been getting promotional offers for10 months, having phoned a friend and was advised to update my selling cost fm paypal to my acct, it has now let me activate offers. My payment ...

scammers

Have people noticed the amount of scmmers increase dramatically lately?? its out of control and what are ebay doing about it??

Out of offie

How do I contact ebay to complain about a seller that won't anwer my emails about faulty goods? They keep sending an out of office email and now thr goods are out of the 30 day return window.

Watchlist

Hi everyone . Please can anyone tell me why watchlist items stay showing in the main watchlist after categorising them into custom 'groups'? I don't know if I'm supposed to delete them from the main watchlist after 'moving' them into the custom 'grou...

Possible scam?

Hi has anyone bought a car from a seller that haa couple of accounts on ebay selling very cheap cars ( too cheap) stating that engine number and chassis number mach DVLA record. But again they selling car of 20k value or more for 10k. If you have any...

Resolved! Eco Friendly packaging option. Eco friendly solutions

It would be good if ebay had an option to filter eco friendly packaging or plastic free packaging. As someone who is a boycott for the enviroment the option would allow me to spend without worrying that I'm damaging the planet and contributing to the...

Returning a faulty item.

Hi allI bought a wallpaper stripper for a friend about 3 months ago. The first time she used it, it caused her electricity supply to short circuit and caused a power cut. So I had the steamer back. I asked the seller if she had the item checked befor...

At the shipping hub, a first- or second-dimension event

I just bought an HP Zbook from an American firm, and everything seemed to go smoothly until it arrived at the shipping hub, where a reported delay was supposedly resolved. It then experienced a first and second-dimension event before being returned t...

Cycle Pump Exploded

Hi , I purchased a cycle pump last week and it turned up , tried to blow up a bike tyre and the pump whent hard and then exploded all over the living room injuring me , cuts and bruises , told the seller and he said I will send another pump , that tu...

80% on variable selling fees!

I have listed some items for sale during an 80% on variable fees offer.If I add more photos or alter the listing in anyway does this invalidate the offer which finished yesterdayI made the listings at the weekend on Buy it now and auction formats

How to contact Ebay by phone?

Has any one got the direct telephoe number for Ebay Customer Services?

Cannot Get Refund from Sellet

Bought what I thought was a Casio calculator from gadgets_cheap and they sent me a different calculator. Have returned this over 1 week ago and still awaiting a refund!!! Not answering any of my numerous emails. Cannot figure how to get eBay to step ...

bereaved

hi how can I repport a death

Can I see items I purchased before 2021?

Hi Does anyone know the answer?Can I see items I purchased before 2021?Thanks

Not received item

Hi, I did not received my item (suppost to be delivered last week august) from the UK.Adress was correct, got a confirmation that it was send.Looking on my Ebay account for the status, there is no itemnr. found.How can I send an (safe) email with a s...

RECEIVED A COUNTER OFFER FRON A BUYER BUT I HAVE NOT TURNED ON OFFERS FROM BUYERS ON MY LISTING

Hi allI have received an counter offer from a buyer but I haven't turned on the oprion on my listing that allows buyers to make me an offer.. I am a bit confused.Any advices please?Thank you in Advance!

Resolved! stolen

ibought a phone over a year ago the seller is no longer using that account on ebay come to use both sim cards sim one locked contacted three they say phone was stolen not long before i bought it what do i do now

Feedback

Hi I left feed back for a seller that took money and didnt send goods and they have removed it how is this possible and is there a way I can contact ebay and find out why the seller only leave positive feed back on there feedback page as this is very...

Buyer opened a request for an item I sent months ago!

I sold an item back in May and posted it through eBays Postage Service. Now months later the Buyer says it never arived. I've tried the tracking number below but I can't remember who it was sent via? eBay have placed my funds on hold(thanks for that!...

Ebay and sellers ignoring sale of goods act

I bought some DVDs from *** in June but as it was the last series of nine of CSI NY I did not get around to watching it until recently. All was OK until I got to episode 3:3 which would not play and neither would 3:4. The Box was sold as new so ought...

USB - C type advertised but USB - A type received

I ordered a USB - C type charging cable for a Samsung A14 5G, the charging cable was advertised as a USB - C type charging cable but USB - A type was delivered to me, the seller has accepted I can send it back even though he states it is a C type. Th...

permanently restricted my account

Hi Good MorningHere is the proof that you ve asked for.Firstly is the Invoice of the items that I ve bought that I then am selling through my Jollyexpreess99 Ebay account.And secondly I ve attached my UK Provisional Drivers licence that s got my Name...

Mix up with membership

Can anyone tell me has ebay lost the plot as I have had the last two orders listed as a new customer despite having over 950 transactions on my account.Impossible to contact them and the auto cant bunderstand the question.