Hi everybody!
Based on the feedback we received from the community this will be the last weekly chat in this format for some time. We are working on something a little different and hopefully more in line with the suggestions we have received from you all.
It will take some time to work out but we will be back later in the year.
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
This week, our eBay Community Team is made up of kat@ebay, dave@ebay and marco@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@direct.gifts wrote:
Can you clarify the feedback removal policy for me. The policy states if it is left for the wrong seller the feedback can be removed.
This week and earlier this year I have had feedback removal denied. Both times it was obvious the feedback was not for my item, one buyer confirmed they left it for the wrong seller and the other provided a picture of a totally different item saying glass bottles smashed when I sold them a greeting card.
The reason both times for feedback not being removed is because the buyer did not find the item as described. This may well be the case but it is not my item they had an issue with
What proof do you need to provide to get feedback removed when left for the wrong seller?
Hi direct.gifts, thanks for your post.
Yes, if the buyer accidentally leaves feedback and it wasn't meant to be for you, it can be removed.
You wouldn't need to provide much evidence, normally, when you appeal it, we review the entire transaction and then a decision is made based on the review. I'd be happy to send it for review, but if it was already actioned, we won't be able to put it through again.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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@paulblueandwhite wrote:
Good afternoon,
Regarding postage of bladed items: received an email that this only can only be posted via UPS. This is not an option for me due to my location - Scottish Island. What other options can I use? Want to post this items with an option that is available for my postcode: seems very limited. ( we don't all live in London, sorry)
Any alternative postage would be welcome. Thank you.
Royal Mail have changed the requirements for age verification. They can be used but you will need to set up a business account with them. You need to create a Royal Mail business account directly with Royal Mail.
Outside of that the only option we can provide is via UPS.
Thanks,
Dave
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@lamppostelectrical wrote:
Ref policy violations. I am having lots of items removed for policy violations (specifically bladed items). Some are approved on appeal as they are clearly not in breach of the policy, others are not approved on appeal despite clearly not being in breach of the policy and others, fair enough I'll change them.
1) Why is the AI system so awful at actually picking up on items that break the policy ?
2) Is the appeal process automated or does a human look at the items ?
3) Why is there no option to escalate a failed appeal that is clearly wrong ?
4) Why am I given the option to edit the listing but the only real option is to end it and relist thus losing all of the sales history ? Why offer me the option to edit the postage policy but don't actually allow me to ?
Hi , thanks for your questions.
For the first question, I understand you are not happy with the way it works, and we've seen different comments about this across the boards, so that has been flagged with the relevant team.
For your second question, it depends. At times will be reviewed manually by an agent, and some other times it will be an automated system.
For your third question, appeals for most things in general cannot be put through more than once, this is why you cannot appeal multiple times.
For your last question, if you are business seller you should have the option to revise. However, if the item is violation, you'd need to change the listing in full basically to avoid the item being in violation again, that's why in some case you'd see that.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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@sleepybuyzzz wrote:
Good Afternoon
When creating a listing in the clothing category the option to create your own size is no longer available.
Why has this option been removed & how do you create a listing if the sizes eBay are allowing you to choose from are not applicable to what you are selling?
You should have the option to create a custom specific in the show more option at the end of the specifics
That should allow you to create a size that better suits the item you're selling.
Thanks,
Dave
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