@lamppostelectrical wrote:
Ref policy violations. I am having lots of items removed for policy violations (specifically bladed items). Some are approved on appeal as they are clearly not in breach of the policy, others are not approved on appeal despite clearly not being in breach of the policy and others, fair enough I'll change them.
1) Why is the AI system so awful at actually picking up on items that break the policy ?
2) Is the appeal process automated or does a human look at the items ?
3) Why is there no option to escalate a failed appeal that is clearly wrong ?
4) Why am I given the option to edit the listing but the only real option is to end it and relist thus losing all of the sales history ? Why offer me the option to edit the postage policy but don't actually allow me to ?
Hi , thanks for your questions.
For the first question, I understand you are not happy with the way it works, and we've seen different comments about this across the boards, so that has been flagged with the relevant team.
For your second question, it depends. At times will be reviewed manually by an agent, and some other times it will be an automated system.
For your third question, appeals for most things in general cannot be put through more than once, this is why you cannot appeal multiple times.
For your last question, if you are business seller you should have the option to revise. However, if the item is violation, you'd need to change the listing in full basically to avoid the item being in violation again, that's why in some case you'd see that.
Thank you,
Marco
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