@direct.gifts wrote:
Can you clarify the feedback removal policy for me. The policy states if it is left for the wrong seller the feedback can be removed.
This week and earlier this year I have had feedback removal denied. Both times it was obvious the feedback was not for my item, one buyer confirmed they left it for the wrong seller and the other provided a picture of a totally different item saying glass bottles smashed when I sold them a greeting card.
The reason both times for feedback not being removed is because the buyer did not find the item as described. This may well be the case but it is not my item they had an issue with
What proof do you need to provide to get feedback removed when left for the wrong seller?
Hi direct.gifts, thanks for your post.
Yes, if the buyer accidentally leaves feedback and it wasn't meant to be for you, it can be removed.
You wouldn't need to provide much evidence, normally, when you appeal it, we review the entire transaction and then a decision is made based on the review. I'd be happy to send it for review, but if it was already actioned, we won't be able to put it through again.
Thank you,
Marco
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