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@direct.gifts wrote:

It is not text formatting in the browser. It only ever happens when responding to a case. I have seen other sellers also say the same thing in the past.

 

It is just not spaces that are removed but random letters as well. An example is attached, this was typed correctly but letters and spaces removed. My typing is not that bad! So when I am responding to a customer I have to keep on going back and adding spaces and letters in.

 

 

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Hi @direct.gifts ,

Thanks for the screenshot details. I understand what you mean. There was a similar issue with messages previously that was resolved so this may be connected. I'll get it reported with your example. Can you share what browser you use when accessing eBay as we need this detail for tech.

Thank you,

Kat